Customer Reviews for Highlife® Envoy
Highlife® Envoy
- 5 adults
- 7'9" x 7'7" x 38" / 2.36m x 2.31m x .97m
- 390 gallons / 1,475 liters
Average Customer Rating:
4.4
out of 5
(353 Reviews)
Rating breakdown 353 reviews
5 Stars
262
4 Stars
36
3 Stars
14
2 Stars
12
1 Star
29
4 out of 4(100%)reviewers recommend this productbrand.
Customer Reviews for Envoy
Review 181 for Envoy
Average Rating:
5
/
5
Great hit tub
Kim
from Abilene, TX
Age:45-54
PostedApril 14, 2021
It's amazing
It's the best hot tub we have ever had.
It's the best hot tub we have ever had.
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Review 182 for Envoy
Average Rating:
5
/
5
Great Tub, POOR Freshwater Salt System!!!
Kathy
from chatham, MA
Age:55-65
PostedMarch 31, 2021
I've owned Hot Spring Spas since 1997. just bought the Envoy in 2020, and decided to include the Freshwater Salt System. Dealer/Repair person who is great has been out 3 times since August! I am very unhappy with it!!!!! Manufacturer should make good on this issue - either fix whatever is wrong of return my money for the salt system.....I look forward to hearing from you.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
3
/
5
By Customer Service Hot Spring Chelsea Elam, April 7, 2021
Thank you for taking the time to leave a review. I am glad to hear you've enjoyed your Hot Spring spa all of these years and were confident in buying a new one in 2020! We do want to ensure your spa and its attached salt system function to the best of their abilities. I'll send you an email to learn more about what has been happening with your salt system and help in getting a resolution.
Happy hot tubbing!
Happy hot tubbing!
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Review 183 for Envoy
Average Rating:
5
/
5
Best decision we ever made
Martins
from U.K
Age:45-54
PostedMarch 28, 2021
Owned our Envoy now for 2yrs. Fabulous to jump in after a workout or long cycle (quick shower before of course LOL) wouldn’t be without it. We blame our friends who purchased a house with the exact same tub already installed!!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Response from HotSpringBy Customer Care, April 1, 2021
So thrilled to hear how much you are loving your spa! Thank you for sharing your review.
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Review 184 for Envoy
Average Rating:
5
/
5
What’s missing from a Hot Springs hot tub
theyutz
from Montreal Canada
Age:Over 65
PostedMarch 25, 2021
The product is made well.
Easy to clean.
Very happy with the product.
However what is missing from this excellent product?
A pump,a simple pump that would allow you to change your water.
This would facilitate more cleanings,having safer water without much time loss by the customer.
A submersible pump incorporated into the spa, now it is perfect.
Easy to clean.
Very happy with the product.
However what is missing from this excellent product?
A pump,a simple pump that would allow you to change your water.
This would facilitate more cleanings,having safer water without much time loss by the customer.
A submersible pump incorporated into the spa, now it is perfect.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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Review 185 for Envoy
Average Rating:
5
/
5
Love my Envoy Hot Spring!!!!
Simcha7
from Cincinnati
Age:35-44
PostedFebruary 21, 2021
It has the best seating layout of al the spas. It has the BEST massage therapy too! We get in it daily. We love it so much!!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 186 for Envoy
Average Rating:
1
/
5
Do more research
Richard
from Cincinnati, Ohio
Age:35-44
PostedJanuary 14, 2021
Please research before buying. I love Hot Spring Spas the quality is great. This is the 2nd one I’ve owned but this model is so hard to get in and out of. There is no actual step to get in, it is the lounger you’re have to step on to get it. I have a bad back so it is really hard to get in and you have to be careful not to slip in and fall. My 83 year old father lives with me and was another reason i bought this, he cannot get in at all. I also had a friend slip on the lounger as he was getting out and fell on his head, split it open. and got a concussion. Again great tub when you are actually in but be aware it is not for the unfit! My old Hot spring actually had a step to get in and was great. Please be aware before buying, especially for the price. If I could return it I would
Comfort:
3
/
5
Quality:
3
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
3
/
5
Value:
2
/
5
By Customer Service Hot Spring Ben, January 14, 2021
Hello - thank you so much for providing your feedback. We are so sorry to hear a guest slipped when entering the spa, we do hope your friend is doing okay. I will be more than happy to reach out to you to get more info directly. We do understand any smooth surface can be slippery - what can really help is adding a 'Spa side Handrail', which you can purchase from your Hot Spring dealership. Keep an eye out for an email, appreciate you reaching out to us.
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Review 187 for Envoy
Average Rating:
4
/
5
Comfortable and Always Hot - but 2 issues...
DukeScottsdale
from Austin, TX
Age:35-44
PostedJanuary 1, 2021
So far, we love our new 2020 Envoy.
It's always on, always hot.
However, we've had a couple issues. First, our salt cartridge expired after 1 month, instead of the promised 4 months. Second, something smells like burning plastic after the tub has been on for at least 15 minutes. I noticed it, as well as my guests.
So far, customer service has been great. Everyone has been very helpful, even providing a complimentary salt cartridge replacement.
I'm sure we'll get it worked out. Hot Springs has had spas in our family for 30 years.
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
By Customer Service Hot Spring Vanessa, January 15, 2021
That is amazing!
Thank you for being a part of the Hot Spring family for 30 years.
Your spa setup looks serene and relaxing.
I am happy to hear that your dealer is taking great care of you.
If there is anything I can do to help, please let me know.
Our Customer Service number is 800-999-4688 ext. 8432.
Happy Hot Tubbing!
Thank you for being a part of the Hot Spring family for 30 years.
Your spa setup looks serene and relaxing.
I am happy to hear that your dealer is taking great care of you.
If there is anything I can do to help, please let me know.
Our Customer Service number is 800-999-4688 ext. 8432.
Happy Hot Tubbing!
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Review 188 for Envoy
Average Rating:
4
/
5
Love it
Mopar727
from Dublin Ohio
Age:55-65
PostedDecember 31, 2020
Wish I would of bought one years ago. The Bad: Wasn’t as clean as I thought it should have been, had to clean up some left over RTV that could have been wiped up better. In the foot well where the heated water comes in at the screen/cap came off twice but seems to be ok now, This morning the display ring came off of one of the jets where your knees go on the lounger. Two of the filters are really close to one another so you need to be careful with reinstalling them. I didn’t pay close enough attention the fist time and when I pulled them out again one of them was broken. The Good: Pumps/Jets are very powerful and can be adjusted to focus on those painful spots. High quality parts that should last for years to come. Haven’t had it long enough to get a good read on the electric bill yet. Overall I’m sure we made the right decision on spending the extra money on a high quality spa and we do love it. Wanted to give 5 Stars but just couldn’t with the few issues that we had and they were small because I was able to take care of them myself.
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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Review 189 for Envoy
Average Rating:
5
/
5
Very impressed
123
from northern Arkansas
Age:55-65
PostedNovember 24, 2020
We have had the envoy almost three years and remain very impressed. It is so easy to manage the chemicals. The tub almost takes care of itself. If this one ever wears out we will be customers for life. Highly recommend without reservations.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, December 8, 2020
We are so happy to hear that you are loving your spa and have become customers for life! We wish you many more years of happiness in your hot tub. Thank you for your review.
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Review 190 for Envoy
Average Rating:
2
/
5
Problems right after 5 year warranty
Suebehoney
from Lexington ky
Age:55-65
PostedNovember 20, 2020
My envoy was great until 2 years ago. Started leaking, the moto massage has broke, and now the jet pump 1 has quit. I bought it new in 2013 so only 7 years and having big problems with it. So disappointed because my last Hot Spring Tiger River didn’t give my one problems the 17 years I owned it. I only bought another one because I moved.
The design of the panels is ridiculous. Why have only 1 panel you can remove to check things out. Have tried using different stop leaks and none have worked.
A lot of money spent to be short lived without problems; extremely disappointed.
The design of the panels is ridiculous. Why have only 1 panel you can remove to check things out. Have tried using different stop leaks and none have worked.
A lot of money spent to be short lived without problems; extremely disappointed.
Comfort:
5
/
5
Quality:
2
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
2
/
5
By Customer Service Hot Spring Ben, November 30, 2020
Gosh, so sorry to hear about the needed service on your spa, especially outside of the warranty! I can appreciate the frustration you are experiencing, and I am happy to look into this further. We want you to enjoy your Hot Spring for many years to come! Keep an eye out for an email from me shortly, and thank you so much for your feedback on our site.
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Review 191 for Envoy
Average Rating:
5
/
5
Envoy
Rob9
from Mill Creek WA
Age:55-65
PostedNovember 17, 2020
We had a sovereign for 17 years and moved. felt it was time to upgrade and get a new hot tub. Worked with Patty at Woodinville, reviewed the options and choices and selected the Envoy. The sales team, the delivery team and setup folks are first rate. Looking forward to another great experience.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 192 for Envoy
Average Rating:
5
/
5
2 years in
Ss
from Lake Geneva, WI
Age:55-65
PostedNovember 8, 2020
After owning our Envoy spa for two years, I can say it is as advertised. Great quality, easy to clean and incredibly relaxing!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
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Review 193 for Envoy
Average Rating:
5
/
5
Great Spa
Carl
from New Jersey
Age:55-65
PostedNovember 6, 2020
Helping with back and hip issues. This is the second Hot Springs spa that we have owned and no others compare.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy Customer Care, November 12, 2020
Thank you for being a member of the Hot Spring family for so many years!
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Review 194 for Envoy
Average Rating:
5
/
5
Envoy review
Driller
from Rockford, IL
Age:Over 65
PostedNovember 1, 2020
this is my second Envoy Hot Springs Spa.... the first is about 15 years old. When we bought a new house, I ordered our new Envoy. I especially like the Lounge feature, and the way the water spouts display various colors. I like the jets stages and the light show.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy Customer Care, November 3, 2020
Thank you for being a member of the Hot Spring family for so many years!
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Review 195 for Envoy
Average Rating:
4
/
5
envoy overview
joe243
from pennington new jersey
Age:Over 65
PostedOctober 31, 2020
fantastic spa that could use improvements to bring it over the top:
1) remote control
2) more intuitive module screen - eg, no time out on electrode setting
3) much better tutorial on water chemistry - especially in regard to cholrine level maintenance - I am a toxicologist with lots of chemistry background and have a difficult time maintaining chlorine levels - need to do much on my own intuition as the manual is totally lacking in necessary detail to guide the uninitiated in proper wate maintenance
1) remote control
2) more intuitive module screen - eg, no time out on electrode setting
3) much better tutorial on water chemistry - especially in regard to cholrine level maintenance - I am a toxicologist with lots of chemistry background and have a difficult time maintaining chlorine levels - need to do much on my own intuition as the manual is totally lacking in necessary detail to guide the uninitiated in proper wate maintenance
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
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Review 196 for Envoy
Average Rating:
1
/
5
After 11 months, it still doesn't work!
Susan
from WI
Age:55-65
PostedOctober 13, 2020
I'm a first time spa owner and purchased the Highlife line because I wanted a quality saltwater system and was told the maintenance on the Envoy would be easy. Nearly one year later, I can only say the experience has been a nightmare. The salt system does not produce chlorine and has not worked for a single day. The dealer has been out many times and cannot get it to work. I have spent more time maintaining and trying to get it to work than I've spent enjoying the tub. Last winter it would periodically turn itself off and I was unable to go away for a weekend for fear of it freezing. Aside from these problems, the Envoy tub itself is an amazing tub. I love the size, the layout and the jets, particularly the foot jets. If the salt system worked, it would be fantastic. As it is, I have spent my savings on a tub that doesn't work and has caused a ton of anxiety.
Comfort:
5
/
5
Quality:
2
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
1
/
5
Value:
1
/
5
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Review 197 for Envoy
Average Rating:
5
/
5
Extremely Satisfied
AC54
from Virginia Beach, VA
Age:45-54
PostedOctober 11, 2020
I was a hot tub owner for years and while I enjoyed it I hated the complexities of keeping it balanced and thought I’d never own another one again because of the hassle. Thanks to friends telling me about the salt system tubs by HotSpring I invested in the Envoy and cannot believe how incredibly easy it is to maintain and enjoy! I did a lot of homework before purchasing and besides the technology of this system being attractive, the sales and service by the Great Atlantic Hot Tub owner and his team validated my decision to buy. I couldn’t be more pleased with my tub and have used it more in the first month than I could imagine. This adds another level of enjoyment and relaxation to staying home.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, October 16, 2020
Thank you so much for your detailed review! We are thrilled to hear that you are loving your Envoy. Happy hot-tubbing!
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Review 198 for Envoy
Average Rating:
5
/
5
Well, well, well !!!
Pablo
from Fresno, CA
Age:Over 65
PostedOctober 8, 2020
Well sold -- Staff are very knowledgeable, professional, helpful
Well delivered -- on time, careful, exact placement
Well built -- completely satisfied with all jets and seats, ease of operation, ease of maintenance
Well delivered -- on time, careful, exact placement
Well built -- completely satisfied with all jets and seats, ease of operation, ease of maintenance
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 199 for Envoy
Average Rating:
5
/
5
Envoy Review
Vic
from Harrah, Ok.
Age:Over 65
PostedOctober 7, 2020
We purchased our Envoy Got it installed. We called Emerald Springs our dealer ready for our orientation they came out a short time later went over everything . I had some questions later so I called Emerald Springs our dealer I got all questions answered. We are very happy with our new SPA.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 200 for Envoy
Average Rating:
5
/
5
Thrilled
JeanieAB
from Spotsylvania Virginia
Age:Over 65
PostedOctober 5, 2020
This is my third Hot Tub and we are Totally Thrilled and the Vendor we purchased it from is the best Ever!!! Luxury Spa and Pool In Fredericksburg Virginia. Logan and Elise
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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