Customer Reviews for Highlife® Envoy

Highlife® Envoy

5 adults
7'9" x 7'7" x 38" / 2.36m x 2.31m x .97m
390 gallons / 1,475 liters

Average Customer Rating:

4.4

out of

(353 Reviews)

Rating breakdown 353 reviews

5 Stars

262

4 Stars

3 Stars

2 Stars

1 Star

4 out of 4(100%)reviewers recommend this productbrand.

Customer Reviews for Envoy

Review 221 for Envoy

Average Rating:

3 / 5

Good purchase but maintenance is a lot

Mark40

from granby ma

Age:55-65

PostedDecember 15, 2019

I have a salt water pool so I thought the salt water hot tub was the way to go but it is a lot of maintenance. Still need to add dichlor chlorine weekly, and test system every 10 days and change cartridges every 3-4 months. And after all this, there is no stable reading of stabilizer so it requires weekly examination. Plus maintaining salt levels is ongoing too.

With my slatwater pool I make sure the salt is good in the beginning of summer, output set of 60% and I dont need to do anything else except periodically test the pool to confirm everything is running well.

Comfort:

3 / 5

Quality:

4 / 5

Ease of Water Care:

2 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

By Customer Service Hot Spring Angelo, February 12, 2021

Thank you so much for reaching out to us and expressing the frustrations you have been having with your spa. We always thrive to make your spa experience as relaxing and trouble free as possible. A member of our team will reach out to you shortly to get some more details and see how we can help get you back on track. hotspring_brand

+4points

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Review 222 for Envoy

Average Rating:

5 / 5

Happy customer!

Mitch

from Vermont

Age:55-65

PostedNovember 4, 2019

Very happy with our Spa. Easy maintenance with the ACE system and we really enjoy the wi fi subwoofer/speaker music system.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 223 for Envoy

Average Rating:

5 / 5

Nothing like a Hot Spring Spa

Tab29

from Minden, NV

Age:45-54

PostedNovember 3, 2019

Love our spa! It really helps my chronic pain! It has done miracles for my body. After 20mins in the spa daily, I can walk and move better. You won't be sorry for investing in a HotSprings spa! It's the best thing I've ever done for myself! It's energy efficient and caring for it is pretty simple. I highly reccomend a HotSprings Spa!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

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Review 224 for Envoy

Average Rating:

1 / 5

Third try at a review

Unhappy

from Western NY

Age:45-54

PostedOctober 27, 2019

I have had the Envoy for 3 months and worked with several representatives. The salt system is still not working. I wish I could be proud of my purchase, but I am not.

Comfort:

1 / 5

Ease of Water Care:

1 / 5

Energy Efficiency:

1 / 5

Value:

1 / 5

+12points

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Review 225 for Envoy

Average Rating:

5 / 5

Great purchase

John

from Pennsylvania

Age:55-65

PostedOctober 17, 2019

Took a while to figure out which Spa to get because Hot Springs has so many choices. Picked the Envoy. Turned out to be a perfect size with which to replace our old Hot Springs spa (that was 17 years old!). Love the new Envoy hot tub with great seating and lounge chair options; love the many different jets including for hands and feet. The lighting is really cool at night. Excellent price from the dealer I worked with. Very satisfied with the purchase.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

By Customer Service Hot Spring Janet, October 28, 2019

We are glad you chose the Envoy spa and enjoy all its features! hotspring_brand

+3points

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Review 226 for Envoy

Average Rating:

5 / 5

New salt system

Tom

from South Dakota

Age:Over 65

PostedOctober 16, 2019

Had a very tough time getting water regulated.
Have spent numerous hours on the phone with tech support and more money on supplies and vanishing acts that I thought I needed. Hopefully things will stay regulated.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

2 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

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Review 227 for Envoy

Average Rating:

2 / 5

Hot Springs has a long way to go before they perfect there new fresh water system!

William

from Saint Louis, MO

Age:35-44

PostedOctober 14, 2019

Very disappointed with the fresh water system. The great company I purchased the spa from and there expert staff, have had to make many visits and trouble shoot with hot springs who seem to be in the dark on how to fix alot of the issues. They even helped hot springs rewrite the startbup manual to help prevent the cells from failing early... There view is that Hot Springs did not do enough testing on the new fresh water system and how to correctly "open" the spa and maintaining the correct chemistry in the spa. I will say...hot sprongs did great marketing on a system that was supposed to be easy to take care of.....it is far from that!!

Comfort:

4 / 5

Quality:

3 / 5

Ease of Water Care:

1 / 5

Energy Efficiency:

5 / 5

Value:

1 / 5

+8points

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Review 228 for Envoy

Average Rating:

5 / 5

Good for Lower Back Pain.

Dan

from Elkton, OR

Age:45-54

PostedOctober 14, 2019

I feel that the Hot Springs Envoy is premium quality and I enjoy all aspects of it. My wife and I try to use it every evening for about 30 minutes and I use it in the morning several days a week also. My wife enjoys just soaking and looking at the stars while I enjoy the lights, jets and fountain feature. I was unsure at first if I would just use it heavily for two weeks and then move on but I have used it for 6 months nearly everyday. I feel the Envoy is an investment in caring for yourself with muscle relaxation and mental downtime.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

5 / 5

+4points

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Review 229 for Envoy

Average Rating:

5 / 5

Quality purchase

Indyout

from Montague, Mi

PostedOctober 14, 2019

Happy with this quality purchase. Hasn’t been winterized yet though so will update.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

By Customer Service Hot Spring Janet, October 16, 2019

We appreciate your purchase and glad you are happy with the Envoy spa. hotspring_brand

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Review 230 for Envoy

Average Rating:

5 / 5

A Great Investment For A Healthier Future

Toonces

from Lebanon

Age:55-65

PostedOctober 14, 2019

We thought about a spa for nearly 10 years and then this spring our neighbor gave his old 1987 Hot Springs Grantee. After getting it set up in our backyard we started watching lots of YouTube videos about Hot Spring Spas, the factory, how they're built, and then all the models. After a limited time looking at other manufactures and finding none of them having anything similar to the patented "Motto" jet we came back to researching and reviewing Hot Spring's models. The "captain's chair", and the Motto recliner chair sold us on the Envoy. Now knowing what we wanted off to the local dealer we went and within a few hours we became the proud owners of an Envoy. Our backyard setup of the pad and electrical went quick and easy with the help of a licensed electrician. When the delivery came it was all setup in a couple of hours and the next day we started using it regularly. For my wife and I using the spa has become a regular part or our routine, we use it 4 to 5 days a week! This is turning out to be a great investment into a healthier future for the both of us.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

5 / 5

+2points

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Review 231 for Envoy

Average Rating:

5 / 5

Best decision ever, we love it

RSM

from NM

Age:Over 65

PostedAugust 21, 2019

We just had the hot tub installed yesterday. After work my husband was able to relax in the hot tub. He said, "Best decision ever, I love it!" I unfortunately was not able to enjoy it...yet as I have a broken foot. I get the cast off Tuesday. I will be jumping in that evening for sure.

Thank You Hot Springs!!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

By Customer Service Hot Spring Janet, September 6, 2019

Glad to hear your husband is loving your new spa and you are now able to join in! hotspring_brand

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Review 232 for Envoy

Average Rating:

5 / 5

Awesome purchase

from Fond du lac, wi

Age:45-54

PostedJuly 22, 2019

Very accommodating for all kids that come in and out of my house. Enjoy almost daily

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

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Review 233 for Envoy

Average Rating:

5 / 5

Amazing

Joe

from Buford, GA

Age:35-44

PostedJuly 22, 2019

We absolutely love everything about it. It is beautiful, spacious, and very thoughtfully designed.

We love the salt water system, and maintenance is easy once you get the hang of it.

My only critique is that it does require more chlorine than what we were told when we were sold the spa. Basically, if you use the spa, and do not put some chlorine in afterward, the water will get cloudy over the course of a few days. It happened to us a few times before we eventually learned that the salt system maintains the water as though it were barely being used. The ACE system can't keep up with normal-to-heavy use.

There is a button that will "boost" chlorine conversion for a little while, and perhaps that might help? We haven't tried it yet. Also, it's really easy to just throw a few tablespoons of chlorine in there to keep the water clear.

Overall, we love it, and we are happy with the purchase.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

+1point

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Review 234 for Envoy

Average Rating:

2 / 5

Hot Tub quality isn't what I expected

Scott

from Edmond, OK

Age:45-54

PostedJuly 8, 2019

I have owned 4 different hot tubs and this hot tub has more issues than the others. I have jet covers that pop off in the tub and I have to search for them and put them back on. The salt chlorination system doesn't maintain adequate chlorination levels.

Overall, comfort is ok. But maintenance and quality of workmanship are not what I am used to.

I would not repeat my purchase.

Comfort:

4 / 5

Quality:

3 / 5

Ease of Water Care:

2 / 5

Energy Efficiency:

4 / 5

Value:

3 / 5

By Customer Service Hot Spring Vanessa, July 12, 2019

Thank you for your review. I am sorry to hear that your spa requires service. I would like to see what I can do to help improve your spa experience.
I look forward to working with you soon. Please look for an email from me. hotspring_brand

+3points

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Review 235 for Envoy

Average Rating:

5 / 5

2019 ENVOY NXT Spa Review

DaveD

from Loveladies, LBI, NJ

Age:25-34

PostedJuly 7, 2019

Having done over a year of research into different spas, spa features, what to look for, and having visited many suppliers of spas in the LBI region, my wife and I couldn’t be happier that we finally acquired a 2019 Envoy NXT with the Freshwater Salt System from LBI Hot Spring! The sales experience was very easy, informative, and came with no pressure or commitments. Our sales person, Amy, was very knowledgeable and spent a lot of time with us answering my very detailed, technical questions about the spa and how best to go about acquiring one for a new home build on LBI. The very fact that we were able to do a test-dip and try out the Envoy NXT was a super plus!
The financing process was easy and well explained and we love the 5 year interest free finance which makes ownership more affordable. Working with LBI Hot Spring, we were able to order the spa with ease and then eagerly waited for delivery and install which also went off without a hitch. Within 3 days of delivery, we were filled, hooked up to power, water balanced and ready to soak on a nice cold morning in late April. The initial teaching session about spa use including the controller, features, and instructions on balancing the water to the right levels was easy to understand and with a little practice, now effortless.
Having owned our spa for a few weeks now, we love every moment in it with our friends and family. The only hard part is reminding yourself you have to leave the spa from time to time and enjoy the rest of what LBI has to offer. Otherwise, LBI Hot Spring has always been there for us to help out with questions whether by calling or even texting the staff who promptly respond and answer all our questions about the spa and spa care. We are glad we went with LBI Hot Spring and the 2019 Envoy NXT to be specific. It was a very worthwhile investment and besides just being fun spending time in, one quickly notices how much better you feel the rest of the day or evening after experiencing the massaging and soothing affects of the jets and salt water. We hope to enjoy the spa for many years to come and see what fun and exciting features come out in the future. Money well spent, for sure.
-Dave and Sam

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

+1point

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Review 236 for Envoy

Average Rating:

2 / 5

Pillows fell apart at 2.5 years

thouwlin

from Ashtabula, OH

Age:45-54

PostedJune 14, 2019

The Pillow surfaces bubbled up and peeled off. I would not recommend a product that is this expensive with such poor durability.

Comfort:

5 / 5

Quality:

2 / 5

Ease of Water Care:

2 / 5

Energy Efficiency:

3 / 5

Value:

2 / 5

By Customer Service Hot Spring Vanessa, June 18, 2019

Thank you for taking the time to post your review about your spa.
Under normal wear the spa pillows should not peel or bubble. However, I would like to know more about it to see what I can do to help. I will email you directly.

I appreciate you bringing up this topic. Pillow care is important.

The spa pillows will provide years of comfort if treated with care. They have been positioned above the water level to minimize the bleaching effects of chlorinated water, and other spa water chemicals.

To extend their life, whenever the spa shell is being cleaned, the spa pillows should be removed and cleaned. Body oils can be removed with a mild soap and water solution. ALWAYS rinse off the spa pillows thoroughly
to remove any soap residue. The pillows can be conditioned with HOT SPRING Cover Shield after cleaning.

If the spa is not going to be
used for a long period of time (that is during a vacation, or if the spa is winterized), or when the spa water is being super-chlorinated, the spa pillows should be removed until the next spa use.

Please let us know if you should have additional questions or concerns. Customer Service can be reached at 800-669-1881 ext 8432

Happy Hot Tubbing! hotspring_brand

+2points

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Review 237 for Envoy

Average Rating:

3 / 5

Love it so far but......

Cruiser50

from Alexandria, La

Age:55-65

PostedMay 21, 2019

This is my second Hot Springs Spa. The new design is wonderful, has all the bells and whistles but after exactly two years, I drained and filled the spa and then it would not come on. I suspected an air lock so I drained and refiled thru the main filter line. It has power and the outside green light is solid but the blue light is blinking. No jets, heat, lights or remote. The onboard jets and light buttons also do not function. Waiting on a service call. For the amount of money spent, I should not be having these problems. I really hope this is a fluke and a quick fix.

Comfort:

5 / 5

Quality:

3 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

3 / 5

Response from HotSpringBy Vanessa, Customer Service , July 26, 2019

Hello pamoloop,

Yes, the issue was resolved and the spa is operational. There was an issue with the communication to the topside. It was replaced and is working well.

If there is something we can assist you with please let us know. Customer service can be reached at customerservice@watkinsmfg.com or 800-999-4688 ext 8432

Thank you for your inquiry.

By Customer Service Hot Spring Vanessa, May 31, 2019

Thank you for being a loyal Hot Spring spa owner. I am sorry to hear that your spa requires service. I just spoke to your dealer, and it sounds like they will be out to your spa next week. Thank you for your post and your patience.
I know you will be hot tubbing soon. hotspring_brand

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Comments (1)

pamoloop

bishop, ca

Posted July 16, 2019

was your issue resolved?

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Review 238 for Envoy

Average Rating:

5 / 5

Love it

Btc6104

from Newburg, pa

Age:45-54

PostedMay 16, 2019

Have struggled with back pain for years, including surgery. This has been the only thing that let's me be pain free at least for a while. Relaxation factor is great

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

By Customer Service Hot Spring Janet, May 22, 2019

That's great news that your Envoy is helping with giving you some relief from your back pain and that you're finding it very relaxing. Happy hot tubbing! hotspring_brand

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Review 239 for Envoy

Average Rating:

5 / 5

Love Our Envoy NXT

MamaNoz

from Omaha, NE

Age:45-54

PostedMay 16, 2019

Love being able to use this all year round! Lots of jets and seating options. Couldn’t be more pleased with our purchase!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

By Customer Service Hot Spring Lisa Armosino, June 21, 2019

Thanks for leaving us a wonderful note. I hope you enjoy your relaxing spa for many years to come! hotspring_brand

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Review 240 for Envoy

Average Rating:

5 / 5

Excellent spa experience

Zuzu

from Rochester, NY

Age:55-65

PostedMay 2, 2019

After our 19-year-old Dimension One spa, our new Envoy allows for another excellent spa experience. Jet options are top-notch. Additional arm on lounge would balance that particular chair option. “Captains chair” and traveling lumbar jets are especially unique, as is space between each seat. Highly recommended!

Comfort:

4 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

By Customer Service Hot Spring Janet, May 10, 2019

We're happy to know you're enjoying an excellent spa experience with your Envoy. Thanks for the suggestion about the additional arm on the lounge. hotspring_brand

-1point

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