Customer Reviews for Highlife® Envoy
Highlife® Envoy
- 5 adults
- 7'9" x 7'7" x 38" / 2.36m x 2.31m x .97m
- 390 gallons / 1,475 liters
Average Customer Rating:
4.4
out of 5
(353 Reviews)
Rating breakdown 353 reviews
5 Stars
262
4 Stars
36
3 Stars
14
2 Stars
12
1 Star
29
4 out of 4(100%)reviewers recommend this productbrand.
Customer Reviews for Envoy
Review 321 for Envoy
Average Rating:
1
/
5
Service is aweful - hot tub is less than 1 month old and we have issues
EauClaire
from Eau Claire, WI
Age:45-54
PostedNovember 16, 2016
Hot tub came damaged - we dealt with it. Now (less than 3 weeks later) one jet insert was broken and laying in the hot tub and one wrist jet doesn't work. Customer service department at dealer has been terrible. Not happy......We had it delivered October 4, 2016 - like a month ago....regret buying it especially from Woodbury MN Hot Springs dealer.
Comfort:
4
/
5
Quality:
2
/
5
Ease of Water Care:
2
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
By Customer Service Hot Spring Ben, November 16, 2016
Hello - Thank you for your recent review, and we are extremely sorry to hear about the experience with your new spa! An agent from our Customer Service team should be in touch with you shortly, so we can help address the shared concerns with your spa. Please expect an email to follow within 24 hours, and thank you so much for reaching out to us at Watkins Wellness!
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Review 322 for Envoy
Average Rating:
5
/
5
Great Experiance
Akitapower
from Jefferson, GA
Age:55-65
PostedNovember 13, 2016
Got the NXT envoy from Georgia Spa and they where great. From picking the old spa to delivery of the new one all in time and professional. The NXT Envoy is way better from my old Hot Spring Tiger River Caspian spa. I'm so glad I got it. I have a bad back and the Moto-Massage DX on the launch is the best. You have to try it. All the jets hit a different part of the body and it feel like heaven. So glad I upgraded.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 323 for Envoy
Average Rating:
5
/
5
Enjoying Our New Spa
Happywife
from Monroe, GA
Age:35-44
PostedNovember 6, 2016
We've purchased 2 spas in the past from another dealer. While we enjoyed both of those, we realize that the quality of our new spa is much better. Yes, it cost a little more than we'd paid in the past, but you truly get what you pay for. The customer service has been excellent. It is our new nightly ritual...a fabulous way to end the day!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 324 for Envoy
Average Rating:
5
/
5
Positive Experience
Janet29still
from Auburn, NH
Age:45-54
PostedOctober 15, 2016
Just received my tub and everything has been a positive experience all the way from sales, staff, delivery and tech support. The tub is beautiful and comfortable. So happy to have switched to Hot Spring brand. This will be my first experience with a salt sanitizer and appears to be a bit more maintenance. But I am hopeful it will be well worth it.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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Review 325 for Envoy
Average Rating:
5
/
5
Year around excellence
Snowfun
from Denver, CO
Age:45-54
PostedOctober 12, 2016
We use our spa year round. Many of our friends don't think about using theirs in the summer but it is as relaxing in the summer as it is in the winter.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 326 for Envoy
Average Rating:
5
/
5
Just perfect spa
Markus
from Prague, Czech Republic
Age:35-44
PostedOctober 11, 2016
100% satisfactory with my Envoy NXT, perfect functionality and BMW design
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 327 for Envoy
Average Rating:
3
/
5
Time will tell.
Greg
from West Fargo,ND
Age:35-44
PostedOctober 6, 2016
Had issues for 1 year with first new tub. Hot springs finally warranties it and just now after 1 year and countless days not being able to use it we received a new tub. Time will tell so far not the happiest camper.
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
3
/
5
Value:
3
/
5
By Customer Service Hot Spring Vanessa, October 17, 2016
I am sorry to hear about your spa. Thank you for bringing this to our attention. I would like to learn more about the issue and how I can help. Please look for an email from me. I look forward in working with you soon.
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Review 328 for Envoy
Average Rating:
5
/
5
Best investment in our life
dlp27131
from Lee's Summit, MO
Age:35-44
PostedOctober 2, 2016
After extensive research and wet trials of many manufactures, Hot Spring earned our business, and customers for life. The Envoy NXT is by far the most comfortable spa we trailed and now that we own one, it has become our favorite place in the house.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
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Review 329 for Envoy
Average Rating:
3
/
5
3rd Hot Springs !! . . . ??
MeNotHappy
from Sunbury, Ohio
Age:55-65
PostedSeptember 27, 2016
We love our Hot Springs spas !!! But after 7 months of blissful but limited use over the Summer a leak has developed around the main light. And has leaked chlorinated water into the equipment cabinet . . . stainless hardware is corroding !! Service has indicated it would take 2 weeks to get a new fixture . . . plus installation and such.
We have never had a problem like this with any of our previous HS spas.
Luck of the draw . . . I guess ???
My evaluation would have been higher had this quality issue not cropped up !
We have never had a problem like this with any of our previous HS spas.
Luck of the draw . . . I guess ???
My evaluation would have been higher had this quality issue not cropped up !
Comfort:
4
/
5
Quality:
3
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
By Customer Service Hot Spring Vanessa, October 9, 2016
Thank you for your review. I will follow up with your dealer. I am sorry to hear that your spa is leaking. I will email you directly for more information. As you mentioned this is not typical for Hot Spring Spa. We will get your spa in working order shorty.
Response from HotSpringBy Vanessa, Customer Service, September 30, 2016
Thank you for being a loyal Hot Spring customer. I am sorry to hear that your spa has a leak. I am glad that the dealer is take care of you. Please make sure to tell your dealer any additional issues that you noticed becasue of the leak, it will be addressed. I will also contact you in case you need additional assistance. While these things can happen they do not happen too often. Providing all of our customers with an extensive warranty, I hope, gives you peace of mind. Thank you for your patience and I look forward in working with you soon.
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Review 330 for Envoy
Average Rating:
5
/
5
A Perfect Complement to my Rehab
CindyLynn
from Vacaville, CA
Age:45-54
PostedSeptember 20, 2016
I purchased this more therapeutic style of hot tub to complement my rehabilitation from major trauma I sustained last year. The varied seating styles all provide unique jet arrangements that massage varied body parts at varied intensities. The comfort is great; however, my only complaint is that the jets in the reclining seat push me forward so much that it's difficult to securely sit without floating away, as there is nothing to secure myself in place. So I either have to turn off the jets, keep my arm out as an anchor, or pull my legs in to weigh myself down. But, other than this minor annoyance, the comfort is great. I have only had this hot tub for a short time, so I am not yet certain of the energy efficiency, and the water care only seems pretty simple, as I haven't gone much past the initial set-up.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
Response from HotSpringBy Vanessa, Customer Service, September 29, 2016
Thank you for your review. I am glad to hear that your are benefiting from soaking in your spa. If you are having an issue of floating in the lounger seat, you can use a weight belt. These belts are primarily used in scuba diving however, some customers find them useful. If there is anything else I can do to help, Customer Service can be reached at 800-999-4688 ext. 8432.
Happy Hot Tubbing!
Happy Hot Tubbing!
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Review 331 for Envoy
Average Rating:
5
/
5
Very relaxing and nice to have
Chrisin510
from Berkeley, CA
Age:45-54
PostedSeptember 8, 2016
Its just the two of us, but we opted for the Envoy NXT because it seemed really well built. It is! Its also ridiculously easy to care for. I just emptied it out and cleaned it a couple weeks ago. Stupid simple. Unless you are really rickety, don't hire anyone to do to it. The jets in this hot tub can be dialed way up to right where you are seated. Most of the time, I just like to have a nice soak with the lights out and just watch the stars and UFO's. We've seen anomalies in the sky when we were out there several times. The hot water helped us stay calm. The cats like it too!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 332 for Envoy
Average Rating:
4
/
5
Three Rs
RideRed
from Burton, MI
PostedSeptember 4, 2016
Rest from the stress of the day/
Relax
Rejunivate the soul
Relax
Rejunivate the soul
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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Review 333 for Envoy
Average Rating:
4
/
5
I do not regret my purchase
Urme
from Sweden
Age:35-44
PostedAugust 27, 2016
We really wanted an NXT model and the Envoy was perfect for us. We bought the tub last year and it is lovely. We had some problems with the remote which we solved by replacing it, but also with the ACE system which we still haven't solved.
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
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Review 334 for Envoy
Average Rating:
5
/
5
Great Hot Tub
Pascha
from Indian Rocks Beach, FL
Age:Over 65
PostedAugust 4, 2016
Best quality hot tub I know of and I have owned a number.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 335 for Envoy
Average Rating:
4
/
5
Happy with our New Envoy NXT
Bobbaloo
from Boise, Idaho
Age:55-65
PostedAugust 3, 2016
We recently took delivery of our Envoy NXT.
I’d have to say that the Envoy offered the widest variety of seating of any tub we tried (including several other brands). Being able to play musical chairs between all the different seats and jet configurations allows you to hit just the right spots. The Captains seat was one of the clinchers for us. It offers a different experience from the other more typical seating in the tub (and compared to other brands). Combined with the lounger and you have pretty much every seating arrangement you can imagine.
We debated NXT or not, but settled on the NXT. At this level it just made sense to go the rest of the way. The sleeker appearance was definitely a plus, and the wireless control pad is really slick and very useful. I only wish for a separate charging base that I could store it on, inside the house. I prefer to be able to check on the tub from inside the house and prefer not to leave it outside with the tub (potential for theft). Hopefully Hot Springs will come out with this accessory.
The entire process of sales, delivery and setup went smoothly from start to finish. Kudos to Snake River Spa in Boise. From the moment we walked into their showroom and talked with the salesman (Johnny B) we could tell it was a first class operation. Their knowledge, support, and commitment to their customers was head and shoulders above the other dealers we visited. Plus, their excellent showroom offered the widest range of tubs and was very comfortable for wet-testing.
One other thought for improvement (besides the separate control panel charger base). About the only thing we could wish for in our Envoy itself is more configurability of the jets. The Bullfrog jetpack system is really useful and well designed, and almost swayed us, but we stuck with HotSprings based on good reports from friends, and the great support from Snake River. Also, the Everfresh system really met our needs better than what Bullfrog had to offer (we could have used the Everfresh system with the Bullfrog, but trusted Snake River to support us better).
Looking forward to many years in our new tub.
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
By Customer Service Hot Spring Vanessa, September 25, 2016
Hello Happy with our New Envoy NXT
Thank you for your review. I am glad to know that are enjoying your spa. Sounds like Snake River took great care of you and I am sure they will for many years to come. We appreciate your suggestions. We are always looking to innovate and lead the industry in hot tub living.
Happy Hot Tubbing!
Thank you for your review. I am glad to know that are enjoying your spa. Sounds like Snake River took great care of you and I am sure they will for many years to come. We appreciate your suggestions. We are always looking to innovate and lead the industry in hot tub living.
Happy Hot Tubbing!
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Review 336 for Envoy
Average Rating:
5
/
5
Great First-Time Spa Purchase!
Jerry4spa
from Lima, OH
Age:45-54
PostedJuly 30, 2016
Purchased the Envoy NXT last fall and has been a greater relaxation and enjoyment experience than I expected. Have used most every weekend since purchasing in both winter and summer months. Electricity use throughout has been about $20-30 per month, in line with expectations. The cover is phenomenal at keeping in the heat! This summer, it only loses about 4 degrees during the week and quickly gets back up to 102 degrees. The upgrade to the NXT package has provided great peace of mind with the molded bottom to prevent anything getting under it or rotting. It has been super easy to keep clean and maintain and recommend without hesitation!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 337 for Envoy
Average Rating:
5
/
5
Dream come true
Dailyuser
from Keansburg, NJ
Age:45-54
PostedJuly 20, 2016
The best of hot tubs...just love it.
Even though we are two people, we opted for the Envoy. Mainly because of the lounge chair and captains chair.
Plan on using it year around including summer.
Opted for ACE as well
Even though we are two people, we opted for the Envoy. Mainly because of the lounge chair and captains chair.
Plan on using it year around including summer.
Opted for ACE as well
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 338 for Envoy
Average Rating:
5
/
5
EVERYTHING BILLIARDS IN GREENSBORO,N.C. WENT THE DISTANCE
DUANE
from TOBACCOVILLE,N.C.
Age:55-65
PostedJuly 16, 2016
I FIRST PURCHASED A FLAIR SPA ( MID-LEVEL ), AND A WEEK LATER I DECIDED I WOULD LIKE TO UPGRADE TO AN ENVOY SPA IF IT WOULD NOT BE TOO EXPENSIVE TO TRADE UP. ROB MADE AN EXCEPTIONAL TRADE-IN ALLOWANCE WHICH MADE THE DECISION EASY. I NOW OWN AN ENVOY AND I AM VERY SATISFIED. EVERYTHING BILLIARDS REPRESENTS HOT SPRINGS SPAS EXTREMELY WELL. I AM 100% SATISFIED.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 339 for Envoy
Average Rating:
4
/
5
Great purchase
Bassangeleyes
from Sumner, MI
Age:45-54
PostedJuly 13, 2016
Great way to relieve sore achy bones and muscles. Keeps us going with our daily aches
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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Review 340 for Envoy
Average Rating:
5
/
5
Evening Routine
Shawnkh
from Prescott Valley
Age:55-65
PostedJuly 3, 2016
Our new hot tub is now a part of our evening routine and we are enjoying every minute of it. Quiet, relaxing; night time has become the best part of our day.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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