Customer Reviews for Highlife® Envoy

Highlife® Envoy

5 adults
7'9" x 7'7" x 38" / 2.36m x 2.31m x .97m
390 gallons / 1,475 liters

Average Customer Rating:

4.4

out of

(353 Reviews)

Rating breakdown 353 reviews

5 Stars

262

4 Stars

3 Stars

2 Stars

1 Star

4 out of 4(100%)reviewers recommend this productbrand.

Customer Reviews for Envoy

Review 61 for Envoy

Average Rating:

5 / 5

Wonderful Spa

Kitty

from Port Angeles, WA

Age:Over 65

PostedSeptember 12, 2023

We love our spa. Each seat has its own benefits and we enjoy rotating between them for a whole body experience. The massaging seats that roll up and down your spine are fantastic. I especially love the foot jets and the hand jets after a day of gardening!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

+1point

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Review 62 for Envoy

Average Rating:

5 / 5

Next Level Hot Tub!

Jenn24

from Minnesota

Age:45-54

PostedSeptember 7, 2023

Having not tried this hot tub out before buying we were crossing our fingers that we would be happy. We are not only happy we are thrilled with this hot tubs performance. Never have we ever experienced a hot tub like this. We purchased the 2023 Envoy. Our neighbors spent close to the same price as ours but a different brand and they stated there is no comparison that ours is hands down better.
Each spot has a different feel. The lounger is head to toe, and the amazing part is the up and down jet. You will never need a massage again! The captains chair has pressure like I have never felt before in a hot tub. Very strong performance if you want it as it's all adjustable. Some get your hands, some your feet, one your hips, etc.
Don't hesitate for a minute. You get what you pay for and worth every penny!!

+2points

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Review 63 for Envoy

Average Rating:

5 / 5

First salt water tub

Amd16

from Aledo, IL

Age:45-54

PostedSeptember 6, 2023

After a motor vehicle accident I had a broken ankle/heel, 9 ribs, and more than 24 back fractures. Our hot tub is great therapy for me. We switched to the Envoy salt water tub and was amazed at how much easier it is to manage, no foaming and my skin isn’t as dry. So glad we switched to salt water!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

+2points

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Review 64 for Envoy

Average Rating:

5 / 5

Quality Tub

Boss

from Traverse City

PostedAugust 29, 2023

Dealer was helpful and buying experience went well.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

0points

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Review 65 for Envoy

Average Rating:

1 / 5

Its not a premium hot toub

wishIneverpurchased

from Nebraska

Age:55-65

PostedAugust 28, 2023

i have had my hot tub for about 18 months. The lights have cracked and needed to be replaced. The head rests need to be replaced they are bubbled. The docker unit just had to be replaced. The remote had to be replaced. The sides of the tub are warping. The frame is melted.

Comfort:

3 / 5

Quality:

1 / 5

Ease of Water Care:

3 / 5

Energy Efficiency:

4 / 5

By Customer Service Hot Spring Vanessa, September 1, 2023

I'm sorry to hear that your spa experience hasn't been great. I'd like to learn more about the issues you've faced and how I can help.
You've raised some significant concerns that I think the entire hot tub community could benefit from. Sometimes, headrests or pillows can bubble up due to direct sunlight exposure or excessive gas from water care chemicals.
To prevent this from happening, it's best to avoid exposing your spa to direct sunlight for prolonged periods when it's not in use. Additionally, when adding chemicals to the water, keep the cover open and run the jets for 10 minutes. After that, allow the spa to off-gas for an additional 10 minutes before closing the cover.
Another issue to consider is the placement of your spa in relation to double-pane windows. When the sun reflects off these windows, it can cause high heat reflection. If the angle is just right, it could melt the cover or siding of your spa.
The good news is that all of these problems are preventable. It's important for hot tub owners to enjoy their spas for many years to come.
I'll send you an email soon, and I look forward to working with you to address these issues.

hotspring_brand

+3points

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Review 66 for Envoy

Average Rating:

5 / 5

A seat for everything that ails you!

GadgetV6

from Lancaster, NY

Age:35-44

PostedAugust 22, 2023

I'm getting older and really wanted a spa again (it's been 15 years). I researched just about every manufacturer and visited countless showrooms. Albeit the HotSprings Highlife Envoy isn't exactly budget friendly but the features and comfort are worth it. Each seat serves a purpose for relieving muscles, I've got each seat dialed in and rotate. The salt water system and water care are simple, took a week or so to get it dialed in but I rarely have to do a thing. The spa is great, but I also found that the dealer is just as important... glad I found both to be exceptional.

Comfort:

4 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

Response from HotSpringBy Vanessa, Customer Care, September 25, 2023

The Hot Tub lifestyle is the best and the only way to go. There are a lot of options for hot water therapy. Thank you for choosing Hot Spring Spas.
We are privileged to provide you with all of your spa relaxation needs.
Thank you for your feedback, and I love the picture.
Happy Hot Tubbing!

+2points

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Review 67 for Envoy

Average Rating:

5 / 5

Envoy is awesome

Lew

from Rochester ny

Age:55-65

PostedAugust 21, 2023

So glad we got the envoy spa. So much room to relax and the jets are amazing. Once I got the salt system down Pat it is a game changer for maintenance.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

+2points

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Review 68 for Envoy

Average Rating:

1 / 5

Brand New Spa- and Knob fell off.

LemonBuyer

from GA

Age:45-54

PostedAugust 18, 2023

Knob popped off. Just flat out fell out. Not one of the spa vents mind you the actual knob to power the spa.

Comfort:

2 / 5

Quality:

1 / 5

Ease of Water Care:

3 / 5

Energy Efficiency:

3 / 5

Value:

1 / 5

By Customer Service Hot Spring Vanessa, August 23, 2023

That is odd. Our spas do not have knobs to turn on the spa. I am interested in knowing more about this issue.
Thank you for reaching out. I look forward to working with you soon.
hotspring_brand

+1point

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Review 69 for Envoy

Average Rating:

1 / 5

Sad-Family

sadfamily

from New York

Age:45-54

PostedAugust 2, 2023

Brand new Spa came warped with sides bowed out and ends not meeting. One year later HotSpring has been unable to fix the spa even after multiple attempts and parts. Please find pictures of what it looks like now.

Comfort:

3 / 5

Quality:

1 / 5

Ease of Water Care:

3 / 5

Energy Efficiency:

2 / 5

Value:

1 / 5

By Customer Service Hot Spring Vanessa, August 8, 2023

Wow, it's been a whole year and your spa still isn't fixed. That's definitely not satisfactory. Could you please give me more information about the situation so I can see how I can help? I'll be sending you an email soon, and I'm eager to work together to find a solution. hotspring_brand

+2points

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Comments (1)

Now Happy Family

New York

Update

Posted January 23, 2024

We are now a Happy Family! Hotspring replaced the Tub in December 2023 with a brand new tub. We are all haveing a great time in it........ Thank You..

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Review 70 for Envoy

Average Rating:

1 / 5

This tub is a Friday afternoon tub

WM7

from Midwest

Age:45-54

PostedAugust 1, 2023

Our tub was either built on a Friday after 3 or a Monday before 9. The tub from day one has been nothing but problems. Electrical issues, speakers break after one push down, tub leaks and they can't find it. It has been in the shop for repairs more this year than we have had it (over 6 months this year). We add around 100 gallon a week and they can't find the leak.

Hot Springs offered to sell us one at cost to replace this one. Apparently the dealers don't make profit if they price to buy one is just short of retail. The thought was nice, but I bought a piece of junk, why would I want to replace it with another piece of junk.
Over priced. Over rated. Over sold.

Comfort:

4 / 5

Quality:

1 / 5

Ease of Water Care:

2 / 5

Energy Efficiency:

3 / 5

Value:

1 / 5

By Customer Service Hot Spring Vanessa, August 9, 2023

I'm sorry to hear that your spa has been leaking. I understand how frustrating this must be for you. I apologize for the inconvenience you have experienced.

I can understand if you're hesitant to accept a discounted replacement spa after everything you've gone through. However, please be assured that we have been producing spas for 45 years, and our customers enjoy them for decades. It is very important to us that our customers receive a high-quality and reliable spa.

I will be getting in touch with you soon to address any questions or concerns you may have. Thank you for reaching out to us, and I look forward to working with you.
hotspring_brand

+1point

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Review 71 for Envoy

Average Rating:

2 / 5

Though I was buying a top of the line spa!

Jason

from Chico

Age:45-54

PostedJuly 18, 2023

I purchased a Hot Springs Envoy in February of 2022. First off it took about 6 months to get the spa due to a backlog. We knew that when we ordered it but still took awhile. The spa seemed very nice at first, comfortable lounge and seats and nice design.
Within 4 months one of the side panels began to warp. We live in Northern California and the sun can get warm. This spa is an all weather spa so you would figure it would last longer than that.
About 1 year in the remote control quite working. The local service tech came out and replaced under warranty. Then about 2 months later I noticed there was water around the bottom of the spa all the time. The water level was also dropping about 2 inches per week. I called the local rep and they came out and said it’s under warranty it will need to go back to the manufacturer. When the movers showed up we assisted them getting it on the cart. Once tipped on its side tons of water came rushing out along with a ton of water logged insulation. The bottom of the spa had also separated at multiple seems. I’ve now been without my spa for about 4 weeks.
I looked at lots of spas before making my decision. I used to deliver hot springs spas for the local dealer after high school. We decided to go with the envoy due to reputation and we wanted to give our local dealer the business. Our local dealer has been GREAT and this is in no way a negative review of him or his company. I am however VERY disappointed that I spent top dollar on a spa and had nothing but problems. I have close to 19k invested in electrical, concrete and the spa to just have a bare pad out back. At this point I cannot recommend a Watkins product as it seems the craftsmanship was cheap and no quality control

Comfort:

3 / 5

Quality:

1 / 5

Ease of Water Care:

2 / 5

Energy Efficiency:

2 / 5

Value:

1 / 5

By Customer Service Hot Spring Vanessa, August 2, 2023

Thank you for sharing your review with us. We're sorry to hear about your experience and we understand the importance of our hot tub spas for our customers' health and wellbeing. As a company that has been in the business for 45 years, we take pride in our quality and craftsmanship.

We appreciate you bringing this to our attention and we're glad that your spa has been sent back to us. Our team of experts will repair and return your spa to you as soon as possible.

As someone who has worked in spa service, you know the value of quality and we take this seriously. We'll be reaching out to you soon to see how we can further assist you and ensure your satisfaction.

Thank you for your trust in our products and we look forward to working with you soon.

hotspring_brand

+3points

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Review 72 for Envoy

Average Rating:

5 / 5

We LOVE our Envoy!!!

Andrea

from Kailua Kona , HI

Age:35-44

PostedJuly 11, 2023

We absolutely LOVE our spa. HotSprings is the Cadillac for hot tubs hands down, highly recommend it.
Our whole family enjoys our time we spend together in our spa, we are so very grateful.
It is so comfortable, so beautiful and we just love it so much!
Thank you HotSprings.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

+1point

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Review 73 for Envoy

Average Rating:

4 / 5

Envoy experience

pwsw

from NC

Age:Over 65

PostedJuly 3, 2023

We really like it. But there were start up issues. The instruction book is not totally clear as to which controls change the pressure or water volume in which spa feature. It took a while to get to know these well. The book is also not clear on which features on the remote water screen are turned on and off by each of the 3 buttons that can be selected. A couple of the outer rings came loose from their outlets, but could be reattached. The motomassage worked fine right away, but then one of the heads broke off of its plastic water tube and both massage heads needed to be replaced. Fortunately, this was done fairly quickly. Hope it doesn't break again. Couldn't get phosphate remover for many weeks after start up.

Comfort:

5 / 5

Quality:

4 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

+3points

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Review 74 for Envoy

Average Rating:

1 / 5

Defective Hot Tub

Tommy

from Atlanta

Age:45-54

PostedJune 24, 2023

I hope Hot Springs has the courage to keep this review up. Bought a brand new Envoy and the shell has a huge dent in the Captain Chair's arm. I am 95% certain my family did not cause this. The video of the training on chemicals (to show dent) is inconclusive so that is why its not 100%. The shell has a good size dent in it. Brand new- $25k. Amazing. Of course the store "ships" it from some storage center- when they placed it in they added water. Hard to see with bubbles everywhere.

Other issues are vents popping out. Neighbors really cant believe the quality and got on me to write review.

Comfort:

4 / 5

Quality:

1 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

4 / 5

Value:

1 / 5

By Customer Service Hot Spring Vanessa, June 27, 2023

Thank you for reaching out to us to address your concerns. I want to assure you that I will investigate this issue promptly and do my best to assist you. I understand how frustrating it can be to have a new spa and not be able to enjoy it. I am eager to work with you and resolve this issue as soon as possible. hotspring_brand

0points

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Review 75 for Envoy

Average Rating:

5 / 5

Envoy - High Quality - Used Every Day

Trimotor

from Brenham, TX

Age:55-65

PostedJune 21, 2023

We love the Envoy. We had originally arranged to buy a low cost rotationally molded spa from our dealer. Pretty soon we realized that it was very poor quality just stepping into it and seeing the bottom flex. Hot Spring spas appear to be the highest quality on the market and the Envoy with the Moto Massage was the way to go for my Wife’s back pain issues. The salt system is easy to maintain every week. Possibly the highest cost spa in the showroom but a one time purchase and fully expect to get 20 years of use from it. Ensure software is upgraded from demo mode on delivery as this caused some headaches with the supplier.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

3 / 5

+2points

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Review 76 for Envoy

Average Rating:

5 / 5

Best investment we've made!

Roger

from Tennessee

Age:55-65

PostedJune 21, 2023

So happy we decided to go with Hotsping Spa! The therapeutic benefits we've experienced are more than we expected. I Definitely recommend purchasing to anyone who is on the fence about making the investment.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

+2points

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Review 77 for Envoy

Average Rating:

3 / 5

Great Spa/ Coolzone not so much

Brad

from Spicewood, Tx.

Age:45-54

PostedJune 17, 2023

We purchased the Envoy hot tube and love it. Great tub and easy to use. We added the Coolzone to be able to use it in the Texas summer when temps are 95-100 deg F. We have never been able to get the chiller part of the cool zone to work.It only works as a heater but no chiller, at least my unit. I will try and get in touch with a dealer or someone who knows about this piece of equipment. All in all, the hot is very good and we are happy with that part of it.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

3 / 5

Energy Efficiency:

3 / 5

Value:

4 / 5

By Customer Service Hot Spring Vanessa, June 20, 2023

Thank you for taking the time to share your spa experience. I am sorry to hear the Coolzone is not operating as it should. I see the heat wave y'all are having in Texas; a chilled spa is a must.
I am glad you are working with your dealer. They are the best resource for your spa and care needs.
I'll send you an email to offer additional help.
Happy Hot Tubbing!

hotspring_brand

+3points

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Review 78 for Envoy

Average Rating:

5 / 5