Customer Reviews for Highlife® Envoy

Highlife® Envoy

5 adults
7'9" x 7'7" x 38" / 2.36m x 2.31m x .97m
390 gallons / 1,475 liters

Average Customer Rating:

4.4

out of

(353 Reviews)

Rating breakdown 353 reviews

5 Stars

262

4 Stars

3 Stars

2 Stars

1 Star

4 out of 4(100%)reviewers recommend this productbrand.

Customer Reviews for Envoy

Review 101 for Envoy

Average Rating:

5 / 5

Just what I needed for my Bad joints and arthritis!

DLM

from NC

Age:55-65

PostedOctober 7, 2022

I was very hesitant in purchasing this spa, the reviews were horrible, however I purchased this 6 weeks ago and am very happy with my experience so far. I have found the jets to be in just the right places, you can independently adjust each jet. With two stage pumps both having a low and high setting makes this hot tub very versatile. My choice was good old fashioned chlorine ( to many bad reviews on the salt system) I use the Watkins wellness brand of chlorine which is odorless and works great! The ozone system that accompanies the chlorine works well also. Very easy to manage! I would not hesitate to recommend the spa to anyone!!

Comfort:

5 / 5

Quality:

4 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

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Review 102 for Envoy

Average Rating:

3 / 5

Great spa but could be better

KSpajunkie217

from Springfield IL

Age:45-54

PostedOctober 1, 2022

Compared to other spas the Envoy is good, but just misses the mark of being great!

The jets are great though some of the placements are a bit odd. One corner seat seams extra wide with side jets that basically do nothing for you. It is almost like they had extra room and rather than placing it on a flat seat they added it to the corner seat for no reason.

Chemical care is a dream come true. With other spas it was a constant chase to keep it in balance. This is the best chemical and filtration on the market.

Immediately after delivery several jet rings popped off and will not stay on.

The touch pad just is unresponsive at time and that is a BIG downfall!

We got the sound system and it is basically a waste. Our Alexa sounds better. Between the snaps and pops and the horrible sound quality we just don’t use it. Speakers appear cheap and do not have any quality sound at all. The bass speaker does ZERO! A waste of money but glad we didn’t go with the TV set up at $8k
We use our Alexa and it sound 1000% better!

The jets, filtration and chemical ease makes this spa great! The pricing and lack of quality really hurts this spa! We wanted to love it but just barely do!

Comfort:

4 / 5

Quality:

2 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

3 / 5

By Customer Service Hot Spring Kylie, October 18, 2022

Thank you for your honest feedback. We love hearing from customers like you as it helps us to continue to improve. We'll be sure that this feedback is passed along to our team. Please let us know if we can assist with anything now or in the future, we're here to help!

If you have further questions or concerns please call 800-999-4688 ext 8432 or email our customer care team at CustomerService@Watkinsmfg.com. Thank you again for your time and post.

Happy Hot Tubbing!
Kylie - Customer Care
hotspring_brand

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Review 103 for Envoy

Average Rating:

1 / 5

Leaks

CDecatur13

from Decatur, TX

Age:55-65

PostedSeptember 21, 2022

We purchased this spa and it leaked from the start. Service came to try to fix it twice without success, so they came and picked it up to repair it at their facility, returned the spa and it still leaks. They also returned it with damage. They said we would be getting a brand new replacement spa but it will take 6-8 months for it to arrive, in the meantime we are using the defective spa. Other issues, not all the jets or diverters work, the color settings for the lights do not save.

Other notes: the spa is not made for short people. In order for the jets to hit the proper places, you need to be 6 feet tall. The shiatsu jets are too far up, so they do not hit the lower back. There is no easy place to exit the spa. At the front where the lounger is, there is a slope that is difficult to step on to get out. On the open side to the left, there is no step inside the tub to get out.

Comfort:

2 / 5

Quality:

1 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

3 / 5

Value:

2 / 5

By Customer Service Hot Spring Kylie, October 20, 2022

Thank you for taking the time to reach out to us with your feedback. We always want to ensure that our spa owners are getting the best experience possible from their spas. I'm sorry to hear that you have encountered issues with a leak. These concerns are very valid and while I'm glad that you are able to use the spa while you wait for your replacement I hope to follow up with you to ensure that all of your concerns are addressed.

Please keep an eye out for an email from me shortly. I'd like to get a bit more information from you and see if there's any way I can help to support you and your dealer in a resolution.

Happy Hot Tubbing!
Kylie - Customer Care hotspring_brand

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Review 104 for Envoy

Average Rating:

5 / 5

Spa

Bud

from Los Angeles

Age:55-65

PostedSeptember 19, 2022

Great spa
Luxurious comfortable beautiful soothing clear

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

4 / 5

Value:

5 / 5

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Review 105 for Envoy

Average Rating:

2 / 5

Poor spa

Ron555555

from Fort Worth texas

Age:55-65

PostedSeptember 3, 2022

Poor spa leaks and they will not come repair.
Texas hot tub company
Fort Worth texas
Poor service been leaking since delivery going on 3 months

Comfort:

3 / 5

Quality:

1 / 5

Ease of Water Care:

1 / 5

Energy Efficiency:

2 / 5

Value:

1 / 5

By Customer Service Hot Spring Kylie, September 23, 2022

Oh, no! I'm sorry to hear that you are having trouble with a leak. I'd like to help and ensure that this gets resolved for you.

Please keep an eye out for an email from us. I'll need to get some more information from you.

I look forward to working with you!
Kylie - Customer Care hotspring_brand

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Review 106 for Envoy

Average Rating:

5 / 5

2nd Hot Springs Spa

Guitarzan

from Oxford, CT

Age:55-65

PostedAugust 29, 2022

This is our 2nd HotSprings spa as our old Vanguard lasted 20 years. The Envoy is a more flexible spa with jets,seats, and lounger to satisfy any therapeutic/relaxation need. The pumps are very powerful with valve controls to set them from invigorating to gentle flow. The saltwater system provides both hygienic and silky smooth water that’s easy on our hair and skin.

The only design flaw we have noticed is the ease of access getting in and out of the spa. We have steps to get to the proper level, but there is not a large enough level surface at the point of entry on the lounger to easily step on with both feet. Even though we’re both in good shape and have good balance, this does present an unnecessary challenge. That being said, the spa’s good qualities far outweigh any negatives.

We would still purchase this spa, if we were to go through the buying process again. My wife and I look forward to the spa every evening.

Comfort:

4 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 107 for Envoy

Average Rating:

5 / 5

Idiot for not getting this earlier in life!

Force3dFX

from Boise, ID

Age:45-54

PostedAugust 27, 2022

I never wanted to settle for a cheaper experience, less efficient, more chemicals, lesser materials and pumps. I had friends with hot tubs and seen them struggle with water quality and repairs after buy from fairs or Costco. So I resolved to wait until I could afford the best. And I am glad I did. The salt water is fantastic, after 3 months now I am doing great with managing the water and keeping it ready for the use of my family. Starting the day with a soak is such a great way to wake up outside in the sun and better yet is an evening soak in the dark peacefully before sleep. The massage actions of this spa are amazing and I have found many positions to help my joints and muscles in ways that have helped more than anything in the past. Very highly recommend has been a great experience and one I intend to continue for the rest of my life.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

5 / 5

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Review 108 for Envoy

Average Rating:

4 / 5

Poor follow up

Lilsteer

from Minnesota

Age:45-54

PostedAugust 21, 2022

It's been 3 weeks and I still am not sure if I have the salt right. Not sure how to program the unit to run it self to keep the water moving.
Sure would be nice to hear from someone.

Comfort:

4 / 5

Quality:

5 / 5

Ease of Water Care:

2 / 5

Energy Efficiency:

3 / 5

Value:

3 / 5

By Customer Service Hot Spring Kylie, November 3, 2022

Hi there,

Thank you for reaching out to us. We're happy to help ensure that you are getting the best out of your spa and that you are understanding your water care system. Keep an eye out for an email from us so we can get some more details from you. Or if you'd like you can reach out to us by calling 800-999-4688 ext 8432 or emailing our customer care team at CustomerService@Watkinsmfg.com.

Thank you again for taking the time to post. We look forward to working with you!

Happy Hot Tubbing!
Kylie - Customer Care hotspring_brand

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Review 109 for Envoy

Average Rating:

5 / 5

Relaxing

from Arkansas

Age:45-54

PostedAugust 15, 2022

We enjoy and are glad we added the CoolZone. Each seat addresses slightly different areas which is very nice.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

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Review 110 for Envoy

Average Rating:

5 / 5

Very nice

Bobo59

from Morgantown, WV

Age:55-65

PostedAugust 10, 2022

Have fully enjoyed our new Envoy after using it over the past month. We’ve sustained injuries during an auto accident and the spa has been wonderful. The Captains chair and lounge seat are the strongest and most effective jets of the five seats. So far, so good.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

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Review 111 for Envoy

Average Rating:

5 / 5

2nd Hot Spring Tub, Loved Them Both

tmb27

from Wichita, KS

Age:25-34

PostedAugust 8, 2022

We purchased a home in 2017 and the sellers left us a HS Vanguard. Ended up being one if our favorite things about the house, so much so that I was determined to get another HS tub when we moved back to Kansas. We purchased a new Envoy delivered April 2022. I was a bit hesitant but ended up going with the salt system after discussing w/ the local dealer I got 4 months out of the first salt cartridge and water has been clean/clear/comfortable the entire time. As long as you monitor the water quality the maintenance is extremely simple. Love the tub so far, a bit different than the Vanguard as it has a lounger. Both are great tubs, personally I prefer the lounger to having two upright moto-massage chairs. I will be a Hot Spring tub owner for life.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 112 for Envoy

Average Rating:

5 / 5

Landmark 20yrs vs my new Envoy

Hutch68

from OR

Age:Over 65

PostedAugust 1, 2022

Big price
Quality product and service from dealer
Salt water system not really easier so far
Hoping over time it will be worth the time and money. The learning curve is steep!!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

3 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

By Customer Service Hot Spring Kylie, August 29, 2022

Thanks for reaching out with your review. Water care can absolutely be a learning process and we'd like to help.

Keep an eye out for an email from us. I'll send over some helpful information for your FreshWater Salt System and see if there are any specific questions I can answer for you.

Happy Hot Tubbing!
Kylie - Customer Care hotspring_brand

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Review 113 for Envoy

Average Rating:

5 / 5

Envoy Hot tub

Ssirnick

from Yulee, Fl

Age:55-65

PostedJuly 27, 2022

We’ve had our hot tub for a little over 2 months so far and have really been enjoying it. The jets are the best I’ve ever experienced. Getting the water balanced in the beginning was a bit challenging but once it is daily maintenance was minimal. We purchased the freshwater salt filtration system and the water feels soft on your skin. It’s mostly my wife and I using it and we soak daily and sometimes twice a day. I need to set the salt cartridge to 8 (instructions say setting should be between 5-7 for this amount of activity). I was a little surprised at how much supplies needed to run the spa cost. Overall very happy with my purchase.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

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Review 114 for Envoy

Average Rating:

1 / 5

Brand New & Leaking

ELM

from Issaquah, WA

Age:45-54

PostedJuly 27, 2022

My brand new Envoy model arrived with a slow leak. A hot tub of this caliber should not have arrived with a leak from the manufacturer. I waited 5 months to get this hot tub, only to have trouble with it immediately. I realized there was a leak after having to add water to it consistently every 2 weeks. At the 2nd water adding, I thought to look for a leak and found where water was dripping out of the bottom left area at a rate of about a drip per 1 or 2 seconds. Because my hot tub was placed into a recessed area of my 2nd story deck, and because the repair technician said the leak couldn't be reached from the main access panel, which was easily accessed through a hatch and standing platform I had built into the deck, the hot tub had to be lifted out of the recessed area for repair. This all happened within 2 months of purchasing the hot tub. Then, to add to my hot tub woes, the hot tub moving crew broke the bottom pan of my Envoy hot tub. So, now I am waiting for repairs to the leak from the manufacturer and the broken bottom of the hot tub. My deck is torn up, and I have not been able to use my hot tub for weeks as I wait for repairs to happen. Although the Envoy, when working, is fabulous... I feel cheated that my new $28,000 hot tub (still less than 3 months old) is a damaged, defective product that has caused me so much inconvenience and stress. That leak should have been caught at the manufacturer during quality control/testing.

Comfort:

5 / 5

Quality:

1 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

3 / 5

Value:

1 / 5

By Customer Service Hot Spring Kylie, August 3, 2022

Thanks for reaching out with your feedback. I'm so sorry for the frustration experienced with this. I was able to confirm that our customer care team is working with your dealer to ensure that this is resolved for you. I've updated them with your review and passed along this feedback.

We're committed to ensuring that you are happily hot tubbing as soon as possible.

If you have further questions or concerns please call 800-999-4688 ext 8432 or email our customer care team at CustomerService@Watkinsmfg.com.

Thank you again for your time and post.
Kylie - Customer Care hotspring_brand

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Review 115 for Envoy

Average Rating:

5 / 5

Even better

Saube

from Montreal

Age:45-54

PostedJuly 18, 2022

I bought an Envoy hot tub 12 years ago in 2009, when I moved this year I decided to keep the same one and so replaced it with a new one for the new house, WOW, it's even better than the first one!
Bravo Hot Spring

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 116 for Envoy

Average Rating:

4 / 5

Tight muscle relief

Cpdp75

from Rochester, NY

Age:Over 65

PostedJuly 18, 2022

I had a knee replacement shortly after we purchased our spa. As soon as My wound healed and I was safe to get in I took short soaks that really loosened tight and painful muscles and I was able to sleep better.

Comfort:

4 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

3 / 5

Value:

4 / 5

Response from HotSpringBy Melissa, Customer Care, July 27, 2022

We're so happy your spa was able to provide you some relief after your surgery! We wish you the best recovery and hope those knees are both doing well. Thank you for being part of our Hot Spring family.

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Review 117 for Envoy

Average Rating:

5 / 5

Second Best Investment Ever!

EddiReyn43

from Clinton, MD

Age:55-65

PostedJune 18, 2022

Aside from buying a home, purchasing the Hot Springs Envoy NXT is the best investment I’ve made in terms of wellness and relaxation for me and my family.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 118 for Envoy

Average Rating:

1 / 5

One year of Envoy- disappointed

John55

from Knoxville TN

Age:Over 65

PostedJune 8, 2022

If we could do it again we woul reconsider the purchase of the Watkins Hot Springs spa. Still waiting after one full year for the side to side cover we ordered June 2021. Replacement panel for the side that buckled in November 2021, 7 months, just arrived at dealer. Watkins customer service has yet to supply information about delivery of the spa cover to dealer or us. We are disappointed.

Comfort:

5 / 5

Quality:

1 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

1 / 5

By Customer Service Hot Spring Kylie, June 22, 2022

Hi John,

Thank you for providing feedback. I'm sorry that your experience hasn't met your expectations. I was able to look into this for you and found that our customer care team is in close contact with your dealer and working to get this resolved.

Our team is committed to working with you and your dealer. We will continue to provide you and your dealer with updates that we have available until your cover is received.

If you have further questions or concerns please call 800-999-4688 ext 8432. Thank you again for your time and post.

Kylie - Customer Care hotspring_brand

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Review 119 for Envoy

Average Rating:

5 / 5

I LOVE MY SPA

DONNAJOE1

from SALADO TX

Age:55-65

PostedMay 16, 2022

I am so glad i went with Hot Springs - Envoy Series. It's a beautiful spa and there isn't much maintenance.
I am 5'6" and seats (all but one) are pretty deep and the water comes up to my chin but i can live with that. It is really comfortable and classy looking.
No regrets

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 120 for Envoy

Average Rating:

4 / 5

Nice spa -- easy to take care of -

Gumma

from Fort Myers

PostedMay 12, 2022

Spa is roomy and very nice - expensive but having all the filters might be one of the reasons. We had an issue and called the dealer- said someone would get back to us in two days. It's over 6 weeks and no call. Luckily we think WE fixed the issue. However customer service should be much better. Would be great if a chart showed how to move all of the dials to create the flow stronger in directions too. Overall this is better than the last 4 spas that we have owned over the last 40 years!

Comfort:

4 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

3 / 5

Value:

3 / 5

By Customer Service Hot Spring Kylie, June 29, 2022

Thank you for providing us with your feedback! We're so sorry to hear that you didn't get a follow-up as expected but I am glad that the issue seems to be resolved. Keep in mind we do have a customer care team available to help answer any questions or concerns as well. You can reach our customer care team at 800-999-4688 ext 8432.

I'd like to follow up with you and see if you need any additional assistance so keep an eye out for an email from us.

Happy Hot Tubbing!
Kylie - Customer Care hotspring_brand

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