Customer Reviews for Highlife® Envoy

Highlife® Envoy

5 adults
7'9" x 7'7" x 38" / 2.36m x 2.31m x .97m
390 gallons / 1,475 liters

Average Customer Rating:

4.4

out of

(353 Reviews)

Rating breakdown 353 reviews

5 Stars

262

4 Stars

3 Stars

2 Stars

1 Star

4 out of 4(100%)reviewers recommend this productbrand.

Customer Reviews for Envoy

Review 161 for Envoy

Average Rating:

5 / 5

Excellent Investment

Ticket24

from Bakersfield, Ca

Age:35-44

PostedMay 21, 2021

We love our hot tub! It is easily one of the best investments we have made. We couldn’t be happier. It works wonders for my wife and I and our recovery from hard work outs. It also helps a get a better night’s sleep. The jets, the quality, and the support we get from Hot Springs and our dealer are fantastic.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

Response from HotSpringBy Customer Care, May 21, 2021

Thank you so much for your review! We are happy to hear that you are loving your Hot Spring spa.

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Review 162 for Envoy

Average Rating:

5 / 5

Great Hot Tub

alimarie

from Kansas City, KS

Age:45-54

PostedMay 21, 2021

Like some others on here, we put off buying a new hot tub for several years and so glad we jumped in head first and bought the Envoy. We use it all year long and love it, helps us with all kinds of aches and pains and is just plain relaxing.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

+2points

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Review 163 for Envoy

Average Rating:

5 / 5

Great Hot Tub

Jan

from Bodega Bay, CA

Age:55-65

PostedMay 20, 2021

Our home is a six bedroom/five bath vacation rental home in Bodega Bay, and our guests (12 - 14 guests) absolutely love our new hot tub.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 164 for Envoy

Average Rating:

3 / 5

Good Spa

JDLSR

from Pensacola

Age:45-54

PostedMay 20, 2021

I have a few issues with the spa, one being the motor is VERY noisy and the pool company I bought it from came and they said they ordered a new one but months later still nothing, and second I chose to add salt water and the node you insert is supposed to last at least three months but it barely makes it one and a half. The comfort is amazing

Comfort:

5 / 5

Quality:

3 / 5

Ease of Water Care:

3 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

By Customer Service Hot Spring Melissa, June 17, 2021

Thank you for taking the time to provide your feedback. I’m so happy to hear that you are enjoying the comfort of your Highlife Envoy hot tub. The Freshwater Salt System is a great choice for your water care. I’m glad you let us know about your salt cartridges not lasting as expected. I will be sending you an email shortly to learn more about your spa and see how I can help. hotspring_brand

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Review 165 for Envoy

Average Rating:

4 / 5

Good Purchase but Stop the Leaks

Redhead

from Rocky Fork Lake Indiana

Age:55-65

PostedMay 19, 2021

I had a sovereign that developed a leak right about the time the warranty was up. Got it fixed but the leak came back and could not be fixed. I had to get a new tub. I just bought an envoy at my lake house.
I have an envoy at my full time home. It is two years old and still on warranty and now it has a leak. It could not be fixed here, so the dealer came and picked it up to take it back to the shop to fix it. It has been gone almost three weeks and so far no word. I hope these leaks do not continue and the leak is fixed once and for all before the warranty is up. I like the product, but am very disappointed that my last two hot spring tubs have had leaks and one could not be fixed just after the warranty was over. My previous Envoy was 13 years old and was wonderful when I finally traded it in.

Comfort:

5 / 5

Quality:

4 / 5

Ease of Water Care:

3 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

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Review 166 for Envoy

Average Rating:

5 / 5

Just what I needed!

Lilybug

from Lansing, MI

Age:55-65

PostedMay 19, 2021

I needed a system that had an open floor plan, lots of message jets - but specific, self sustaining and relaxed me soothingly every time I went in it. For three years I searched for a unit - sticker shocked by prices - AT First. Then I considered all of the comparisons and none of the other products had what I received with the Envoy model - it hit the mark on everything I wanted and more. I have it do a clean cycle every night. I have ceramic filters and a salt water system that is just wonderful on the skin. I do not have to do anything to the water - ever! I boast about my tub to everyone I can, because I feel so lucky to have it. I am so impressed with this unit and my family loves it too. It was worth every dime and still is. I bought mine during the worst of the Pandemic - stuck at home, no where to go and completely stressed out. Spending time with my husband in a very quiet, beautifully lit tub at night is just a wonderful thing without the hassles of chemical and balancing - I just add a Gem Packet after use and once a week check the water. The chemicals are always spot on. I do use Silk Balance, excellent product - this supports the chemicals and keeps the water even silkier. Thank you Hot Springs for thinking about everything - we can't say enough about this unit! We couldn't be happier.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

Response from HotSpringBy Customer Care, May 21, 2021

Thank you so much for your review! We're so happy to hear that you love your spa so much. We wish you many years of hot tub happiness to come.

+1point

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Review 167 for Envoy

Average Rating:

5 / 5

My first SPA

from Bartlett, NH

Age:Over 65

PostedMay 19, 2021

This is my fist SPA. It is easy to maintain the water chemistry. We used it last summer and through the winter in northern NH. That was very enjoyable.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 168 for Envoy

Average Rating:

5 / 5

Very happy with our Envoy

Traci

from Colorado

PostedMay 19, 2021

We are extremely happy with our Envoy purchase. We've had it for 7 months now and the only complaint we have is how fast we go through the salt cartridges. Our water balances perfectly, no hard water, no phosphates, yet we need to replace it every 2 months almost to the day. They claimed they last 4 months but that's not truly the case. That is literally the only complaint we have. Otherwise we love it and use it at least 5 days a week. Excellent spa!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

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Review 169 for Envoy

Average Rating:

5 / 5

Rewarding Luxury Purchase

SlyOne

from Thibodaux, LA

Age:55-65

PostedMay 19, 2021

As proud owners of the HighLife Envoy Spa, my wife and I are beyond pleased. From the filtration system to the massage jets, the Spa affords us with a resort-like experience every time we enter it. The wireless remote is simple to operate and convenient for maintaining comfortable temperatures. And, the various lighting effects are a wonderful bonus that add to the already relaxing atmosphere. Just add a beverage and your favorite music......and the Hot Spring Spa will undoubtedly melt your cares away.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

Response from HotSpringBy Customer Care, May 21, 2021

Thank you so much for your review! So happy to hear how pleased you are with your spa.

+2points

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Review 170 for Envoy

Average Rating:

3 / 5

Love it, but taking care of it is not as easy as they say.

Elle

from Earth

Age:45-54

PostedMay 19, 2021

Very relaxing, the massage jets are amazing. It is a lot harder and more expensive to keep up than they lead you to believe. Cartridges need replacing every 2-3 months, not 3-4.

Comfort:

5 / 5

Quality:

3 / 5

Ease of Water Care:

1 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

By Customer Service Hot Spring Vanessa, August 19, 2021

Thank you for taking the time to share your feedback. I am sorry to hear that your cartridges are not lasting as long as they should. I will reach out to you for further assistance.
You bring up a great topic about spa maintenance. On our Hot Spring Spa website, we have tools to calculate projected electrical expenses and regular care.

Happy Hot Tubbing! hotspring_brand

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Review 171 for Envoy

Average Rating:

5 / 5

Excellent Tub

DTMM1308

from New York

Age:35-44

PostedMay 19, 2021

This was an excellent purchase by us. The water stays clear and very easy to clean. The energy efficiency is unreal!!! At most only adding 80 bucks to our bill and we live in some serious winter weather. Only issue we have with it is the captain chair and hydro jet chair is great but if you are not tall then you are not reaching the wrist jets and the jets line up not so well on your legs. Other than that, it is excellent.

Comfort:

4 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 172 for Envoy

Average Rating:

5 / 5

Great relaxation

Dave

from CDGA, NY

Age:55-65

PostedMay 18, 2021

I've never slept better than when spending 20 - 30 minutes in the spa prior to going to bed.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

Response from HotSpringBy Customer Care, May 21, 2021

We're thrilled to hear that your sleep has improved after spending time in your hot tub. Thank you so much for your review.

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Review 173 for Envoy

Average Rating:

4 / 5

A Great Purchase

tauween

from Mason, OH

Age:45-54

PostedMay 18, 2021

All-in-all, this was a really great purchase. Understanding how to maintain the salt system was probably the biggest challenge since the store where purchased really didn't provide the guidance. But truly, couldn't be more pleased with the purchase.

Comfort:

4 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

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Review 174 for Envoy

Average Rating:

5 / 5

Total relaxation in these crazy times

Gemmers210

from Connecticut

PostedMay 18, 2021

Our hot tub has been like a ray of sunshine during this pandemic while we have been staying home most of the time. It kind of feels like a vacation every day on our back patio to be able to wind down and relax in our beautiful Envoy!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 175 for Envoy

Average Rating:

5 / 5

Very relaxing

Chet58

from Pace, Fl

Age:55-65

PostedMay 18, 2021

Very relaxing.Salt system very easy to maintain. Would recommend buying.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

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Review 176 for Envoy

Average Rating:

5 / 5

Ah, this is the life!

BobnMel

from Ulysses KS

Age:55-65

PostedMay 18, 2021

We put off buying a hot tub for years. We took the leap and bought the Envoy. It is AWESOME! My husband and I enjoy relaxing almost every night. It helps us sleep so much better! The only downside was finding the right mix of chemicals to keep the water fresh and balanced. We started in October. I think we have it figured out now.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 177 for Envoy

Average Rating:

1 / 5

Waiting on spare parts for 3 months

Stu1885

from Greenville, SC

PostedMay 13, 2021

Owned the Spa 5 years and should have known I was going to have problems later when I had my first salt cell die and was told I just had to replace it since they only last 6 months. I had to contact an outside supplier to get guidance that my hardness was off and making my salt cell go bad way to early. Now I have a big problem. I had a leak and have drained the Spa. Now, I am waiting for two pumps (I was told all three are leaking but 1 might last a little longer. Also there was no mention that the pumps could be repaired). After two months of being constantly told that they are backorder, I contacted Hot Springs Corporate who sent my request back to the local office and had the Pump manufacturer send me an email saying the pumps are on backorder. If you don't mind waiting for parts, go ahead and buy a Hot Springs Spa, they are great when they work.

Comfort:

4 / 5

Quality:

1 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

3 / 5

Value:

2 / 5

By Customer Service Hot Spring Vanessa, June 9, 2021

Good morning,

I will do my best to address your concerns and answer your questions. First, I would like to address the current component issues you are experiencing with the salt cell and water care. The troubleshooting guide in your Highlife spa manual provides a few solutions to address proper water care.

The components you are currently waiting for are on backorder, and we, as manufacture, are still on allocation receiving new jet pumps. I apologize for the extenuating circumstances not typical during normal operations. The pandemic has affected international logistics and parts availability.

I would love the opportunity to address the salt cell system via phone. One of our Customer Care team members will be calling you shortly. hotspring_brand

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Comments (1)

Stu1885

Greenville, SC

latest update

Posted June 9, 2021

Haven't heard a word from Hot Spring (although they sent me an email today saying they responded to my comment, I don't see any response). Took matters into my own hands. removed all three pumps, tore them down (videos online). Nothing wrong with circ pump, Replacing seal in 2 speed pump, and replacing one speed jet pump. Got parts in five days. Total cost less than $450, quote from Hot Springs, over $1600.

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Review 178 for Envoy

Average Rating:

5 / 5

I've had the Envoy for 2 months and love it.

Mel

from Bay Area, CA

Age:Over 65

PostedMay 10, 2021

All of the seats offer something different. I usually stay a while in each seat when I take a spa. It is easy to maintain, test, etc.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

3 / 5

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Review 179 for Envoy

Average Rating:

3 / 5

Great tub question the fresh water salt system!

Lynn139

from Scotland

Age:45-54

PostedApril 20, 2021

Chose the Envoy because to the fresh water salt system, much more expensive but this system really sold us on the tub. Great customer service and installation service.
The tub itself is amazing and my 1st salt cartridge lasted 12 weeks, not the advertised 16, tub is not heavily used only me, 3-4 time per week. 2nd cartridge lasted 7 weeks and now on 3rd, salt set at level 7 and still topping up with chlorine. See that many other also have the same issue.
Hot springs, you need to look at this issue.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

3 / 5

Energy Efficiency:

4 / 5

Value:

3 / 5

By Customer Service Hot Spring Chelsea Elam, April 26, 2021

Thank you for your review! I appreciate you choosing Hot Spring and providing this feedback. I agree, we need to dig into why you are not seeing 4 months from that salt cartridge. Keep an eye out for an email from me so we can discuss.

Happy Hot Tubbing! hotspring_brand

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Review 180 for Envoy

Average Rating:

5 / 5

Third Hot Springs Spa!

from Cornville AZ

Age:55-65

PostedApril 16, 2021

This is the third Hot Springs Spa I have owned over the years. I've always loved them, you pay more however you're getting better quality of materials and workmanship, and all the dealers I've ever dealt with were very nice folks. This last one in Prescott Arizona, Arizona hot tub, is the nicest place I've ever dealt with. True professionals. From the owners, sales, and the installation crew, feels like family.
This place is a class operation!

Comfort: