Customer Reviews for Highlife® Aria

Highlife® Aria

5 adults
7'3" x 7'3" x 36" / 2.20m x 2.20m x .91m
325 gallons / 1,225 liters

Average Customer Rating:

4.4

out of

(178 Reviews)

Rating breakdown 178 reviews

5 Stars

129

4 Stars

3 Stars

2 Stars

1 Star

Customer Reviews for Aria

Review 61 for Aria

Average Rating:

5 / 5

Love It!

jmhsthglh

from Dallas TX

Age:55-65

PostedMay 9, 2023

Initially had some issues but my Dallas dealer took care of it, exceeding expectations. It was frustrating at times but they stood by the product like an A+ company should! No push back, they took ownership and made everything perfect.

Don't hesitate.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 62 for Aria

Average Rating:

4 / 5

I got what I paid for

Mountainman

from Littleton, Colorado

Age:Over 65

PostedMay 2, 2023

The Frog system simplifies the chemical control.I am used to more features.

Comfort:

5 / 5

Quality:

4 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

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Review 63 for Aria

Average Rating:

5 / 5

Extremely satisfied

Richard

from Phoenix, AZ

Age:35-44

PostedApril 24, 2023

I have wanted a spa for well over 10 years, so when I finally made the decision to purchase, I knew I wanted the best. My spa has proven to be just that. Excellent construction, easy to care for and so comfortable. I’m in it almost nightly, and now that the weather is getting warmer I am looking forward to cooling the spa down and using it to beat the heat. Highly recommended.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 64 for Aria

Average Rating:

5 / 5

My hot tub

tsu20002

from Manassas, VA

Age:55-65

PostedApril 15, 2023

I purchased a Hot Springs spa like 18 years ago, I use it almost every day. I have few problems with mechanical issues, and I take good care of my hot tube. When I need to get a new spa, I will definitely buy a Hot Springs spa. I like the Capitol Area Spa store in northern VA, they are very knowledgeable, and friendly.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 65 for Aria

Average Rating:

2 / 5

Disappointing in retaining heat.

John

from Virginia Beach, VA

Age:45-54

PostedMarch 2, 2023

This was a replacement hot tub, both 240V. In our previous hot tub, if we removed the top and got in it, in the dead of winter, it would stay so hot that we would have to get out after a few minutes (15 to 20).

This Hot Spring spa begins losing it's heat the instant the lid is removed and within 5 minutes is just not able to keep the temperature up. It is hardly worth the effort of taking the lid off.

If I had known then what I know now, I would have just repaired the old one.

I regret the purchase and would not recommend the line or the company.

Comfort:

5 / 5

Quality:

3 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

2 / 5

Value:

1 / 5

By Customer Service Hot Spring Kylie, April 27, 2023

Thank you for reaching out with your review. While any spa will lose some heat when the spa cover is removed, I apologize that the spa is not staying up to heat as you'd expect.

We'd like to work with you on this and see if we can help. Please keep an eye out for an email from us so that we can get additional information from you.

Happy Hot Tubbing!
Kylie - Customer Care hotspring_brand

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Review 66 for Aria

Average Rating:

4 / 5

Great spa, but with quality control issues

MauiGregg

from Maui

PostedFebruary 16, 2023

I really love using my spa. It uses less electricity than I’d thought, the jets are strong, and it is really comfortable.

However, I’ve had some issues with defects. My touchpad went dead after 4 months of use. My local dealer changed it out immediately—so still happy.

A month after that, one of the foot jets broke, and a few weeks after that, the other foot jet broke in the same way. The dealer is replacing them too—happy but a little worried at this point.

Then, this week we had a windy day, and one of the straps that holds the cover to the tub broke. The stitches that connect the strap to the cover just pulled out. The dealer said that this is not covered since it’s weather related. Note, this was not a named storm, just a very windy day. It seems that they should state that the tub is not appropriate for a wind exposed location!

Anyway, I really enjoy using the tub, but the quality of the parts concerns me, especially for a high end spa.

Comfort:

5 / 5

Quality:

3 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

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Review 67 for Aria

Average Rating:

1 / 5

Tub Leaked from the day is was delivered

jmhsthglh

from Texas

Age:55-65

PostedFebruary 16, 2023

The tub started leaking immediately and after the repair team came out 7 times to fix it, it was determined that it needed to be replaced. Great! I had to drain the tub and it has been two months without use. Texas really only has 3 months of cold weather so this year is pretty much gone. I'm waiting to hear of a delivery date as I write this,

Loved the tub, everyone has been great to work with but I'm very disappointed that I have to wait such a long time for a replacement,

Quality:

1 / 5

By Customer Service Hot Spring Kylie, April 27, 2023

Hi there,

Thank you for reaching out with your review. I'm very sorry that this has caused such frustration for you.

I was able to find that we'd reached out to you previously to assist and that the dealer has been working to get this resolved for you. Our team is committed to supporting you and your dealer in ensuring that this is resolved for you.

Please keep an eye out for an email from us. I'll be reaching out to touch base and see if additional assistance is needed. We want to be sure that you are enjoying your new spa & able to relax in hot water.

Happy Hot Tubbing!
Kylie - Customer Care hotspring_brand

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Review 68 for Aria

Average Rating:

4 / 5

Many benefits & comfort! Salt water function disappeared from remote.

mrjoeh

from Ohio

Age:45-54

PostedJanuary 17, 2023

Spa is absolutely fantastic! Sore muscles, aches and pains, comfort and cleanliness a plus....Only issue is the ACE Saltwater system icon has disappeared from the remote leaving my water care salt system offline. I've re-paired the remote, removed battery, replaced the remote, emptied and re-filled the hot tub with perfect water testing levels but still no salt icon on the remote. It was fine for 7 months and now this seemingly unfixable issue. Getting service after scheduled valet appointments not easy. Cant even talk to a service rep directly at local dealer due to high # of calls. Have to leave message and hope to get a call back. They are available for Sales! Might be an isolated issue, and again the Spa is amazing, just stuck with issue that causing me to check levels and add more costly chemicals daily without proper system functions. Thank you!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

3 / 5

Energy Efficiency:

3 / 5

Value:

4 / 5

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Review 69 for Aria

Average Rating:

2 / 5

Almost 20k spa, that leaks from the get-go!

justin82

from Raleigh

Age:35-44

PostedJanuary 14, 2023

Having to have the entire spa replaced because it has leaked underneath the spa since the day it was installed. When you purchase a spa that is supposed to be the top-of-the-line with a matching price tag, you expect better! Where we purchased the spa from has been fantastic to deal with. Just highly disappointed with the product.

Comfort:

4 / 5

Quality:

1 / 5

Ease of Water Care:

2 / 5

Energy Efficiency:

3 / 5

Value:

1 / 5

By Customer Service Hot Spring Kylie, April 10, 2023

We appreciate your feedback regarding the issue you have experienced with your spa. We apologize for any inconvenience this may have caused you. As a company that prides itself on providing top-of-the-line products, we understand your disappointment with the situation.

We want to assure you that we take product quality and customer satisfaction very seriously. Our team is committed to resolving this matter promptly and to your satisfaction.

We also appreciate your kind words about the excellent service you have received from the spa dealer where you made your purchase. We value our partnerships with our dealers and strive to provide outstanding support to our customers.

We're committed to ensuring that this is resolved for you. Please keep an eye out for an email from us. This way we can gather more information from you, assure that your concerns have been addressed, and support you and your dealer in any way we can.

Once again, we apologize for any inconvenience this has caused, and we are committed to ensuring that you are able to ensure your spa and get the most out of hot water.

Happy Hot Tubbing!
Kylie - Customer Care hotspring_brand

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Review 70 for Aria

Average Rating:

5 / 5

Love our hot tub

Woodchipper

from Eugene

Age:55-65

PostedJanuary 5, 2023

From the minute we walked thru the door at Hot Springs Spa to the day it was installed, everyone was amazing, so friendly, not pushy, very knowledgeable & efficient.
The Aria hot tub has really helped relax our muscles after a long day of working in the yard.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 71 for Aria

Average Rating:

5 / 5

Perfect sized tub and strength, but needs grab handles in powerful seats!!!

PamInTampa

from Tampa, FL

Age:55-65

PostedJanuary 3, 2023

Super therapeutic! Use it for rheumatoid arthritis and simple relaxation. Love my salt water spa! Perfect sized tub and strength, jets in the right places, couple of the seats weak, but the 2 powerful seats just about make up for it. Absolutely needs a captains seat style in the corner with armrests or grab handles in those powerful seats (corner & lounger) to take full advantage. I did not want the next larger tub for 2 of us…

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 72 for Aria

Average Rating:

4 / 5

Happy spa buyer

refbill

from Knoxville

Age:55-65

PostedDecember 27, 2022

Overall very pleased with spa. We have enjoyed now for 4 months with family and friends. The comfort is good with some jet understanding and several attempts you can adjust these but trial and error is not the way a person should have to learn in the process. I have worked on the water care but still am not proficient enough to be comfortable with the salt system. My local dealer does have water testing but doesn't seem to be a favorite when you come in to test. The cost of the tub is somewhat overpriced considering the market i would say bare minimum of 20% high but i paid it so no remorse just observation.

Comfort:

4 / 5

Quality:

4 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

5 / 5

Value:

3 / 5

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Review 73 for Aria

Average Rating:

5 / 5

Good upgrade

Jay

from Dayton Ohio

Age:Over 65

PostedDecember 4, 2022

The salt system is easy to maintain and the water seems to stay perfectly clear! Sorry that the speaker volume can no longer be controlled from the control panel.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 74 for Aria

Average Rating:

4 / 5

Fantastic

John

from Lido Beach, NY

Age:45-54

PostedNovember 30, 2022

We’re having a great time enjoying the spa. We’re getting the hang of the cleaning n maintaining the water

Comfort:

4 / 5

Quality:

4 / 5

Ease of Water Care:

3 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

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Review 75 for Aria

Average Rating:

4 / 5

Bad start - Good ending

Red

from Tekoa, WA

Age:Over 65

PostedNovember 18, 2022

First spa delivered was a lemon. After numerous service visits to fix leaks at jet fittings (cutting holes and removing insulation etc), dealer (Pool World) offered to replace with new spa. We kept original spa after finally fixing leaks, until the new spa arrived. Replacement spa works perfectly. We are thankful we purchased a "Hot Spring" from Pool World rather than a bargain brand with no service, since we live in a small rural community 40+ miles from the nearest dealer.

Comfort:

5 / 5

Quality:

4 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

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Review 76 for Aria

Average Rating:

5 / 5

Essential Part of Self Care

QueenBee

from TN

Age:Over 65

PostedOctober 1, 2022

This is our first salt water spa, and we love it. The water feels and smells wonderful with no residual on the skin. Our Aria model has critical therapy jets in every seat location, and has become part of our daily self-care practice. I've noticed a difference in arthritic joints. and sore muscles since I've been using the spa daily. I hope to never be without it.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

5 / 5

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Review 77 for Aria

Average Rating:

1 / 5

Leak Leak Leak

MnM

from Upper Marlboro, MD

Age:35-44

PostedSeptember 14, 2022

Buyer be aware! We've had this hot tub for 4 years and have had 4 service request for leaks. This is unacceptable for a hot tub that costs over $15k. Once we're out of the 5 year warranty, the repair cost will be on us. We're already out $500 ($100 for each service request) and the cost will only go up from there. Totally regretting this purchase and will never recommend Hot Springs tubs to anyone.

Comfort:

4 / 5

Quality:

1 / 5

Ease of Water Care:

3 / 5

Energy Efficiency:

3 / 5

Value:

1 / 5

By Customer Service Hot Spring Kylie, September 26, 2022

Thank you for taking the time to leave us your feedback. I can understand your frustration and I apologize that your experience hasn't been up to your expectations.

I'd like to see if there's anything I can do to help. Please keep an eye out for an email from us so that we can gather a bit more information from you.

Happy Hot Tubbing
Kylie - Customer Care hotspring_brand

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Review 78 for Aria

Average Rating:

1 / 5

Has leaked since the day I got it!

jmhsthglh

from North Dallas

Age:Over 65

PostedSeptember 5, 2022

I have only had the hot tub for 10 days and the repair service has been here 4 times to fix the leak. Each time i need to drain and then refill. The leak is still there so I'll call and hopefully they come out and find and fix it again. This will now be the 5th time they have been here and the 5th time to drain it. This was an expensive hot tub but that is not reflected in the quality of the one I purhased. I had a Caldara for 10 years and never had 1 leak. The sales person and service people are responsive and very nice to work with however, I'd really rather not have to see them every other day! Bottom line, very disappointed in the quality.

Comfort:

4 / 5

Quality:

1 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

1 / 5

By Customer Service Hot Spring Kylie, September 23, 2022

Thank you for providing your feedback, I'm so sorry to hear that you've been having trouble with a leak. I'd like to look into this and ensure that it's been resolved for you. Please keep an eye out for an email from me so that I can get some more information from you.

Happy Hot Tubbing!
Kylie - Customer Care hotspring_brand

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Review 79 for Aria

Average Rating:

3 / 5

Your product is only as good as your dealer

Unhappy

from Merritt Island, FL

Age:55-65

PostedSeptember 3, 2022

Mr. Fireplace is non-responsive and has yet to fix any of the issues with our Spa. Cover failed and fell into the spa, got soaked and broke the brackets. They charged us for a new2 cover but did not put the correct brackets so now we own a Hotspring spa that is unsafe for our family to use. The cover could slam down over the spa and cause personal injury.
Sound system has never worked more than a month at a time. Service tech said they never work and advised us to use a portable radio instead. We are on our 2nd salt cell. We are missing two jet covers. All of this could be repaired by the right dealer in my opinion. Of course we wouldn't buy anything from Mr. Fireplace ever again. But how will Hotsdpring stand behind their product?
I'm about ready to pull it out, paint it yellow and put it in front of my office on a busy highway with a lemon sign ot it. Lets see if some one steps up!!!

Comfort: