Customer Reviews for Highlife® Aria
Highlife® Aria
- 5 adults
- 7'3" x 7'3" x 36" / 2.20m x 2.20m x .91m
- 325 gallons / 1,225 liters
Average Customer Rating:
4.4
out of 5
(178 Reviews)
Rating breakdown 178 reviews
5 Stars
129
4 Stars
23
3 Stars
6
2 Stars
9
1 Star
11
Customer Reviews for Aria
Review 141 for Aria
Average Rating:
5
/
5
Love it!
Tony
from Birmingham
Age:45-54
PostedApril 5, 2021
Great experience so far from the dealer to the product and ease of use for a first timer. The salt system is something I was concerned with being able to make work, but a month into use I think I am off to a good start.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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Review 142 for Aria
Average Rating:
5
/
5
My first
JohnnyB
from Arizona
Age:Over 65
PostedFebruary 9, 2021
I have had in ground hot tubs but they have airways been less than satisfactory. Not enough jets and airways in the wrong places.
My wife has had 2 other Hot Springs. She says that this is the best one.
You will be happy.
My wife has had 2 other Hot Springs. She says that this is the best one.
You will be happy.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 143 for Aria
Average Rating:
5
/
5
Love Our Hot Springs Aria Hot Tub
Jim
from Oracle, AZ
Age:Over 65
PostedFebruary 7, 2021
Although a Hot Springs hot tub is rather expensive, the quality and function is well worth the money compared to other hot tub brands we have looked at. A great choice!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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Review 144 for Aria
Average Rating:
2
/
5
More problems then I expected.
Arnie
from Juneau, AK
Age:55-65
PostedFebruary 1, 2021
In less than a year, the thermostat failed twice. It was reading the water was at temp when in actuality it was cold and getting colder. 2 months after the first time it was fixed, it happened again. Then the oscillating back jet failed. Now it makes a loud humming sound. I can’t figure it out. Parts are under warranty but labor is not - which makes no sense. So now I’m trying to find out why it has this continuous loud humming sound. Not a happy hot spring owner.
Comfort:
4
/
5
Quality:
1
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
2
/
5
By Customer Service Hot Spring Maria, February 2, 2021
Thank you for your post. I am sorry that you are having issues with your thermostat. I want to help.
Please look for my email. Thank you
Please look for my email. Thank you
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Review 145 for Aria
Average Rating:
1
/
5
No Service from Customer Service
ItsaHardaLife
from Canterbury, CT
PostedFebruary 1, 2021
Hot Springs High Life Collection Aria Hot Tub
Numerous phone calls to get the moto-massager fixed. It stopped moving. Each time they promise someone will call back. Four months later, still no one has returned our calls.
No service from their customer service department.
The moto-massager stopped moving after just a few months.
Why do we have to rinse and clean these filters so often?
The hot tub we had 30+ years ago was easier to maintain.
The steps could be much nicer. Difficult to climb in and out of.
Call us back! Fix the moto-massager!
Numerous phone calls to get the moto-massager fixed. It stopped moving. Each time they promise someone will call back. Four months later, still no one has returned our calls.
No service from their customer service department.
The moto-massager stopped moving after just a few months.
Why do we have to rinse and clean these filters so often?
The hot tub we had 30+ years ago was easier to maintain.
The steps could be much nicer. Difficult to climb in and out of.
Call us back! Fix the moto-massager!
Comfort:
4
/
5
Quality:
2
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
4
/
5
Value:
2
/
5
By Customer Service Hot Spring Chelsea Elam, February 3, 2021
Yikes! I am sorry to hear you've not gotten that follow up from your local servicer. I'm not sure what is causing the moto massage not to move, but we will help in getting this working. Keep an eye out for an email from me to get connected on this issue. Thank you!
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Review 146 for Aria
Average Rating:
2
/
5
Aria Spa leaks
DJTaylor
from San Jose
Age:55-65
PostedJanuary 17, 2021
I purchased the Hotsprings Aria in 2015. This hot tub has leaked a majority of the time that I have owned it. It was finally removed and repaired. I insisted on this since it was still under warranty. The hot tub was returned and did not leak for a few months and then started leaking again. It is not covered under warranty anymore. I am using Fix a Leak and hope this will seal the leaks. I have not been happy with this hot tub.
Comfort:
5
/
5
Quality:
1
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
2
/
5
Value:
2
/
5
By Customer Service Hot Spring Maria, January 26, 2021
Oh no, thank you for reaching out. I am sorry that your spa is having leak issues. I want to help. I will send you a message to gather more information. Please look for my email.
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Review 147 for Aria
Average Rating:
5
/
5
Fantastic tub!
Ed
from Phoenix
Age:Over 65
PostedNovember 26, 2020
We love this. Jets are great. So relaxing. A great purchase
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
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Review 148 for Aria
Average Rating:
5
/
5
Wow!!
Joec
from BOYNTON Beach
Age:55-65
PostedNovember 7, 2020
My first HOTTUB. Did my homework and looked at all the other makes out there.
I just kept coming back to Hotsprings and I’m glad I did.
Easy to upkeep especially for someone who’s new to the HOTTUB scene.
I use it 3/4 times a week.
Very happy with this purchase.
I just kept coming back to Hotsprings and I’m glad I did.
Easy to upkeep especially for someone who’s new to the HOTTUB scene.
I use it 3/4 times a week.
Very happy with this purchase.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Response from HotSpringBy Customer Care, November 12, 2020
Glad you are loving it!
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Review 149 for Aria
Average Rating:
5
/
5
Great Spa
Lk
from Ohio
Age:55-65
PostedNovember 1, 2020
This is my 4th spa and it is the best. The saltwater maintenance is simple and the water soft and refreshing!! Love it. This should have been my only brand from day #1!!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
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Review 150 for Aria
Average Rating:
5
/
5
Loving Our Spa
JimW
from Bloomington, IN
Age:55-65
PostedOctober 25, 2020
We use the hot tub almost everyday and love it. We have the PHin monitor that shows the sanitizer taking a nosedive after using the spa and the Freshwater system doesn’t seem to be keeping up even at setting 9. Not sure what this means for long-term intervention.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
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Review 151 for Aria
Average Rating:
1
/
5
Don't buy HotSpring, Jacuzzi is much more reliable
justine19
from California
Age:45-54
PostedOctober 23, 2020
We have had many hot tubs over the years and this has been the most expensive and the worst. We've had it for 6 years and have had so many problems with it. The filter system is supert fussy, it shuts itself off and goes cold if the filters need cleaning, which would be fine, but it shuts itself off every few days even when the filters are completely clean and no one has used the tub. So it's always cold when you want to get in. The latest round of repairs, another leak and heater issue, we've been told that it needs to be hauled out (it's down 3 flights of steps) and taken to the repair shop and brought back again for 3K. At this point, we just want Creative Energy to come and take it away so we can buy a Jacuzzi, which would should have done in the first place. They have told us that they no longer remove spas, we cannot even pay to have them take it away. We have a Jacuzzi at another house that's 10 years old and it's much easier to keep clean and it's still working perfectly. I will never buy HotSpring again.
Comfort:
4
/
5
Quality:
1
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
By Customer Service Hot Spring Ben, November 19, 2020
Thank you for taking the time to provide your feedback - this has to be frustrating! We never expect a Hot Spring Spa owner to have this type of experience, and I want to see what I can do to help. It sounds like your spa was going into 'Protection Mode', which can be caused by a clogged or dirty filter. Even when the filters appear visibly clean, they may still have tiny particles that build up over time, requiring the filters to need replacement.
Nonetheless, with this, along with the repairs your spa needs, I will reach out to you shortly to continue discussing the concerns and open issues with your spa, and see if there is something we can do. Thank you again for your feedback, please keep an eye out for an email from me.
Nonetheless, with this, along with the repairs your spa needs, I will reach out to you shortly to continue discussing the concerns and open issues with your spa, and see if there is something we can do. Thank you again for your feedback, please keep an eye out for an email from me.
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Review 152 for Aria
Average Rating:
5
/
5
Totally Satisfied
Sam
from Pittsburgh
Age:45-54
PostedOctober 4, 2020
Best decision we’ve ever made. You should definitely take the plunge!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 153 for Aria
Average Rating:
5
/
5
Love my Spa but not my dealer
rrstier
from Cockeysville, MD
Age:55-65
PostedAugust 10, 2020
I have been trying to order a new cover for months. At first Regina Pools and Spa said Hot Springs were closed. They say you are now open but won’t return a call to order a new cover.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
By Customer Service Hot Spring Maria, February 1, 2021
hank you for your review. I am sorry to hear that you have not been able to order a cover. I will help locate a dealer in your area. Please look for my email. Thank you
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Review 154 for Aria
Average Rating:
4
/
5
Aria Hot Tub
JSulls
from East Fishkill, NY
Age:45-54
PostedAugust 3, 2020
Very happy with my purchase. It’s been wonderful and we use it as much as possible, probably 4-5 times per week. The water care is the only concern as it’s a bit more than I’d like but that should be expected when working with water and chemicals. I will say I wouldn’t trade it in for anything else as I’m surprised at how Ofer be we’re using it during the summer months. Never before have I wished for the fall so I can really enjoy those cold evenings!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy Customer Care, August 6, 2020
That is fantastic that you are using your hot tub almost every day! If you have any questions on water care feel free to reach out so we can assist. You can also watch this video about how to set up your system:https://www.youtube.com/watch?time_... We wish you many happy years of hot-tubbing to come!
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Review 155 for Aria
Average Rating:
5
/
5
New Hot Springs
Bill
from Batavia IL
Age:Over 65
PostedJuly 28, 2020
just purchased my 4th Hot Springs Spa. It is the best one yet. water treatment is excellent. the service was great and the quality is second ot none.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy Customer Care, July 30, 2020
Wow, thank you for being such a loyal member of our Hot Spring family! We are thrilled to hear you are loving your hot tub so much. We wish you many more years of happy hot-tubbing.
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Review 156 for Aria
Average Rating:
5
/
5
Best Spa Ever
Flyboy94
from McKinney, TX
Age:55-65
PostedJuly 7, 2020
This is my second Hot Springs Spa and I love it. Very comfortable with just the right mix of features. Only negative is the interior LED lights do not all match color. Highly recommend.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy Customer Care, July 9, 2020
Thank you for your review! We are appreciative that you have been a part of the Hot Spring family for so long, thank you for purchasing a second tub!
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Review 157 for Aria
Average Rating:
5
/
5
New owner
Aria1
from New Jersey
Age:55-65
PostedMay 22, 2020
I’ve just purchased my Aria and look forward to many years together! Love it so far! A little intimidated by water care!
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy Vanessa, Customer Service , June 9, 2020
Thank you for sharing your comment and spa experience. Water care should not be frustrating. I have sent you an email to learn more about your water and see what I can do to help.
I look forward to working with you soon.
I look forward to working with you soon.
Response from HotSpringBy Customer Care, May 26, 2020
Thank you for your review. We wish you many years of happy hot-tubbing in your Aria! If you have questions about water care feel free to reach out to your local dealer at any time or call us and we can help.
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Read comment (1)
Comments (1)
woisme
NJ
Documentation poor
Posted May 29, 2020
water care documentation has conflicting information between the owners manual, the fresh water manual and the instructions on the water care packaging.
Dealers in NJ do not know what they are doing or do not care to educate their customers. Customer Service from Watkins has also been poor. Good luck, After 16 months I am still trying to figure my slat system out.
Dealers in NJ do not know what they are doing or do not care to educate their customers. Customer Service from Watkins has also been poor. Good luck, After 16 months I am still trying to figure my slat system out.
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Review 158 for Aria
Average Rating:
5
/
5
Outstanding!
Gigi
from Tega Cay, SC
Age:Over 65
PostedMay 21, 2020
I can't say enough about the quality, comfortable and efficiency on my HotSpring Aria hot tub. I had one many many years ago and took a 5 yr break before finally buying this spa. We LOVE it! We also have the CoolZone installed to give us year round use. Best 2020 decision we have made!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, May 26, 2020
Thank you so much for your review. We are happy to hear you are enjoying your Aria spa and that you can use your CoolZone system all year round.
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Review 159 for Aria
Average Rating:
5
/
5
Aria HSS
Hannibal71
from Bozeman, MT
Age:55-65
PostedApril 24, 2020
We finally made the purchase of our Aria HSS after years of admiring the hot tubs of our friends. It was a major purchase, but we could not be happier. The salt water system has a much better feel to the skin than a traditional tub and it could not be easier to take care of. The staff at Mountain Hot Tub was excellent to work with. We are looking forward to years of happy hot tub use!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Response from HotSpringBy Customer Care, May 11, 2020
We're so happy to hear that you're enjoying the benefits of your Aria hot tub with FreshWater Salt System.
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Review 160 for Aria
Average Rating:
5
/
5
Love our spa!
La83
from Bemidji MN
Age:35-44
PostedJanuary 27, 2020
So happy we made the investment! We spend almost every night in it. Super great family time, friend time and our bodies feel awesome!
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
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