Customer Reviews for Highlife® Vanguard

Highlife® Vanguard

6 adults
7'3" x 7'3" x 36" / 2.20m x 2.20m x .91m
335 gallons / 1,275 liters

Average Customer Rating:

4.4

out of

(232 Reviews)

Rating breakdown 232 reviews

5 Stars

163

4 Stars

3 Stars

2 Stars

1 Star

Customer Reviews for Vanguard

Review 21 for Vanguard

Average Rating:

4 / 5

Not as Good as My Last HotSpring Vanguard Spa

Major

from Kauai Hawaii

Age:Over 65

PostedJune 3, 2024

Sitting depth is not as comfortable as old spa. Placement of foot massager two on one side, none on the other. Old spa had one on each side much better. Temperature has to be set higher to fell hot compared to last HotSpring spa, maybe it requires a high degree for the saltwater spa than freshwater. Opening mechanical compartment is much more troublesome than the old spas. Miss the tile, which added a nice touch and color. The slick surface of the new spa is much more slippery than the old one. I will have to say I regret getting rid of my old HotSprings but I wanted a Saltwater one since I spend so much time in it, HotSpring is still the best spa, but you do pay for it. My new one was over $22,000.
Warmest aloha

Comfort:

4 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

5 / 5

Value:

3 / 5

+2points

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Review 22 for Vanguard

Average Rating:

5 / 5

Great

from New York

Age:35-44

PostedMay 22, 2024

Great spa!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

3 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 23 for Vanguard

Average Rating:

5 / 5

Awesome Hot Tub

Spartan57

from Guntersville, AL

Age:55-65

PostedApril 22, 2024

We love it. This is a amazing hot tub. Great quality and easy to maintain.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

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Review 24 for Vanguard

Average Rating:

1 / 5

Poor customer service

Dallas

from Gulf Shores, AL

Age:55-65

PostedApril 18, 2024

We had a good service provider locally in the gulf shores alabama area. But something changed and our new service provider is an hour away. My hot tub wasn't heating and we all know an element was not working. The service provider said it was a pump...well a pump doesn't heat. I have been waiting now for TWO MONTHS to fix my hot tub. This is unacceptable. Please help me. It shouldn't take 2 months. To make matters worse, there is little communication form the service provider. I spent over 16k for this tub and cant even use it.
frustrated.

By Customer Service Hot Spring Vanessa, April 25, 2024

I'm truly sorry to hear that your spa repair has taken so long. I understand how frustrating it can be to have to wait for a solution to this issue.
Thank you so much for reaching out to me. Please know that I'm here to help you in any way I can. I'm looking forward to working with you to resolve this as soon as possible.
Kindly keep an eye out for an email from me with additional information that will allow me to better assist you.
I look forward to working with you soon. hotspring_brand

+1point

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Review 25 for Vanguard

Average Rating:

5 / 5

Awesome tub

Hot

from Alabama

Age:55-65

PostedMarch 21, 2024

My family just loves it. It is amazing. This is a stare of art tub.

Thank you.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 26 for Vanguard

Average Rating:

2 / 5

Experience & Product a Huge Disappointment

Brittany

from Dallas

Age:25-34

PostedFebruary 27, 2024

Ordered my spa and paid to have Bluetooth music package included. Not only did the spa not arrive with Bluetooth installed but spent countless hours on customer service phone lines working to get it resolved. Come to be told three weeks after install that HotSprings can’t offer the necessary materials to install the literal capability they promote, and so a third party system was install instead - I get this told to me after they did it. So much disconnect from manufacture and retailer- constant he said- she said. All the issues fall on the consumer. Spent 20k for a huge headache, broken promises and poor quality equipment. Will never look to do this again.

Comfort:

4 / 5

Quality:

1 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

4 / 5

Value:

2 / 5

By Customer Service Hot Spring Vanessa, April 5, 2024

Thank you for sharing your feedback with us. I'm sorry to hear that your spa setup didn't go well. I understand how frustrating this can be, and I want you to know that we appreciate you taking the time to bring this to our attention.

Your satisfaction is incredibly important to us, and we want to do everything we can to make things right. Please know that we are here to support you, and our team is always available to assist you in any way we can. We take great pride in providing exceptional service to our customers, and we are committed to ensuring that you have a positive experience with Hot Spring.

If there is anything we can do to assist you, please don't hesitate to reach out to us at 800-999-4688. We are here to help and want to ensure that you are completely satisfied with your hot tub.

Thank you again for choosing Hot Spring, and we look forward to helping you with all of your hot tub needs.

hotspring_brand

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Review 27 for Vanguard

Average Rating:

5 / 5

Vanguard--Love, Love, Love, Love it

Bison

from Mesa, AZ

Age:Over 65

PostedFebruary 7, 2024

Love--The Seats and Jets. The Seats are so comfortable. I actually move between 3 of the seats because I get a different massage in each of the seats. The Jets hit all the right spots.
Love--The remote control. I keep it in the house. I turn on the exterior lights before I walk out to the tub. The "Memory" setting is great.
Love--The Cover and Lifter. The Cover fits so good to seal in the heat. The Lifter is so easy to operate.
Love--The Salt System. It keeps the chlorine level perfect and hardly any chemical smell.

This is actually my second Hot Spring Vanguard Hot Tub. The first one was a 2007 model that I sold with the house in 2012. I've missed it for the past 12 years. Now I finally have another one.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

3 / 5

Value:

4 / 5

Response from HotSpringBy Vanessa, Customer Care, June 4, 2024

Wow, 12 years without a spa is a long time. I love your spa setup. It looks quiet and relaxing. You have lots of soaking time to make up for it. We are happy to help.

The spa features are great, and moving throughout the seats is a great way to maximize all that the spa has to offer. The spa remote is a convenient feature. While we don't recommend keeping it off the spa docking charger, we are happy you find it useful. Please make sure you are keeping it charged.

Thank you for taking the time to share your spa review. Happy hot tubbing!

+1point

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Review 28 for Vanguard

Average Rating:

4 / 5

Love my spa

Max

from Erie

Age:Over 65

PostedJanuary 31, 2024

It took some time to get used to the transition to salt water but I am so happy went with it now. No need to shower afterwards and so therapeutic!

Comfort:

4 / 5

Quality:

5 / 5

Ease of Water Care:

3 / 5

Energy Efficiency:

4 / 5

Value:

3 / 5

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Review 29 for Vanguard

Average Rating:

5 / 5

Heavenly!

Sharon

from Grimsley, TN

Age:55-65

PostedJanuary 30, 2024

Each area to sit gives a different experience, each one wonderful! I can be in it by myself and travel from one section to another, or have a few friends in and still feel like we’re not too crowded – the foot area is generous. Customer service has been prompt and professional. This was an investment, but I’ve had it for four months and it has been a real game changer for relaxation and muscle soreness. I have every expectation that this will continue to bring me joy for many years to come.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 30 for Vanguard

Average Rating:

5 / 5

love my tub!

2023tubby

from Fort Collins

Age:55-65

PostedJanuary 30, 2024

We replaced a 17 year old Envoy hot spring tub with the Vanguard last fall. Absolutely love the salt water soak! It doesn't dry our skin or cause itching. Water stays clear and inviting. We upgraded our cover and it is beautiful and easy to open/close. HotSpring brand is the only way to tub!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

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Review 31 for Vanguard

Average Rating:

5 / 5

Vanguard

George

from Georgia

Age:55-65

PostedJanuary 30, 2024

Excellent spa. Easy to maintain, comfortable and beautiful

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 32 for Vanguard

Average Rating:

5 / 5

Great decision on purchase of Hot Springs

KingKarlo

from Elliijay Ga

Age:55-65

PostedJanuary 30, 2024

Never dreamed that we would use it as much as we do. Water balancing is a lot easier than I ever imagined. I would recommend Hot Springs.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

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Review 33 for Vanguard

Average Rating:

5 / 5

Hot Spring Spa

Serendipity

from FL

Age:Over 65

PostedJanuary 30, 2024

The Hot Spring Spa is absolutely the best Spa on the market. My first Hot Spring hot tub was purchased in 2004. It lasted until 2022 with only the heater and top being replaced.
After searching for a replacement, I choose to return to Hot Spring for a VANGUARD model. Again, it was a great choice

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 34 for Vanguard

Average Rating:

5 / 5

Vanguard for the win

Christosmith

from Omaha

Age:35-44

PostedJanuary 30, 2024

After trips to every spa store in town we decided to go with the Hot Spring Vanguard. We ordered the exact combination we wanted and it took just over a month to get in. Once delivered and installed this spa really made a difference in our lives. We use it all the time and maintenance is a breeze. If you are considering a spa look no further. Go to different dealers and pick the one that's right for you and your family. My only regret is not getting one sooner.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

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Review 35 for Vanguard

Average Rating:

5 / 5

Love our spa

Alf66

from Cleveland Ohio

Age:55-65

PostedJanuary 30, 2024

Having a great time and using it regularly. Love the salt water. Not harsh on my skin. Great for after workout soak. We love the speakers and lights too!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

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Review 36 for Vanguard

Average Rating:

5 / 5

Hot Tub Heaven!

from Jacksonville, FL

Age:Over 65

PostedJanuary 30, 2024

My wife and I both have back issues and our Hotspring Hot Tub has truly helped with our back pain and relaxation. The Moto Jets on our Vanguard are amazing and unlike any tub jets we have experienced. We have the ozone method for keeping the tub fresh and clean. It is very easy to take care of and with only a drain and fill once a year, how simple is that? We highly recommend the Hotspring Vanguard model!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

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Review 37 for Vanguard

Average Rating:

5 / 5

Love it so far

Rocket

from Myrtle Beach

PostedJanuary 27, 2024

Still getting used to managing the water but have it down to regulating the chlorine with the freshwater salt system. Maintenance is very easy and tub holds the temp very well. My wife and I use all the seats for various patterns.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

5 / 5

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Review 38 for Vanguard

Average Rating:

5 / 5

Everything about this spa is 1st in class in my opinion!

BobM59

from Norwich, CT

Age:55-65

PostedJanuary 24, 2024

The Vanguard is our second spa and we were hesitant to dive into the spa world again. Our old spa was not energy efficient and required more attention to keep the water where it needed to be. I'm very glad we pulled the trigger because the Vanguard hasn't increased our electric bill much at all and with the saltwater system option the water chemistry is a piece of cake to take care of!

The spa is comfortable and has so many seating options you will fall involve with the layout! Our old spa had a wooden frame and many places for critters to make their way into the warmth of the heater. With the entire Fram on the Vanguard being poly there are few if any places for mice to get in and destroy the wiring and electronics.

I highly recommend the Hot Springs - Vanguard Spa

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 39 for Vanguard

Average Rating:

1 / 5

DO NOT BUY, it's a money pit

Bob

from FL

Age:Over 65

PostedJanuary 5, 2024

I purchased a Hot Springs Vanguard model in 2014. Other than maintenance items my spa was very good and enjoyable. If you are considering having the moto massagers, Don't. They are good when they worked but only last 2-3 years $$$. If you are considering the salt option, don't, cell needs to be replaced every 3 years, $$$, subsequently went to a mineral stick.. I maintain my spa regularly and beyond what I mentioned above my spa was enjoyable. A little over 6 years of owning this spa the serious issues began. My spa developed a leak, tech told me he had never seen one leak. Well, $1100 later and half of the foam insulation being removed the leak was fixed. I have had 2 subsequent leaks over the last 2 years at $300-$500. In summary spending $15k for a spa that only lasted 6 1/2 years before major issues began is just unacceptable. I am looking for a suitable replacement as I cannot continue to waste money on this spa.

Comfort:

4 / 5

Quality:

1 / 5

Ease of Water Care:

3 / 5

Energy Efficiency:

3 / 5

Value:

1 / 5

By Customer Service Hot Spring Vanessa, February 5, 2024

Thank you for taking the time to share your spa experience. I'm sorry to hear that your spa required service for jets and leaks, which must have been frustrating.

You have raised some valid points about the spa that I would like to address. All water care requires replenishment, whether it's by adding a new bottle of chlorine or a salt cell.

The ACE system salt cells typically last for an average of two years, I'm glad to hear that yours lasted three years. However, I understand your disappointment if the average lifespan was not explained to you.

Furthermore, the Freshwater salt system salt cartridge currently in use are replaced every four months.

It's important that all customers are aware of what to expect in terms of spa maintenance and care.

If you have any questions or concerns, please do not hesitate to contact Customer Service at 800-999-4688.

Thank you for your time and for sharing your experience with the spa community.

hotspring_brand

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Review 40 for Vanguard

Average Rating:

5 / 5

Only way to start the day!

soaker56

from Billings, MT

Age:Over 65

PostedDecember 24, 2023

Most people probably think it’s best to soak in a spa after a hard day of work, and I understand the appeal of that. For my husband and me, however, it’s the greatest way to start the day. Meditating, and conversing in the soothing water with our first cup of coffee off the day, almost always insures a great beginning to a great day!
We love how easy it is to care for our Vanguard spa! We use it every day, and it’s absolutely no fuss to keep it in optimal condition. The greatest thing about owning a Hot Spring Spa? We purchased the spa, but the company still has our back!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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