Customer Reviews for Highlife® Vanguard
Highlife® Vanguard
- 6 adults
- 7'3" x 7'3" x 36" / 2.20m x 2.20m x .91m
- 335 gallons / 1,275 liters
Average Customer Rating:
4.4
out of 5
(232 Reviews)
Rating breakdown 232 reviews
5 Stars
163
4 Stars
30
3 Stars
13
2 Stars
10
1 Star
16
Customer Reviews for Vanguard
Review 161 for Vanguard
Average Rating:
5
/
5
WORTH THE WAIT
debbieT
from MORRIS, IL
Age:55-65
PostedJanuary 3, 2021
Making purchases during covid was not easy. I ordered my hot tub during the summer. I did not expect it til end of November or December. Delivery was set for Septemeber. The hot tub arrived before Haloween. I think that's pretty good timing. The stereo is awesome. The lights are great. I am so glad that it is here and running. The jets are a great health benefit to someone who has survived stage 4 cancer and now recovering from covid.
Have a great Year
Debbie
Have a great Year
Debbie
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, January 7, 2021
Debbie, thank you so much for your review. We wish you many years of hot tub happiness in your spa to come.
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Review 162 for Vanguard
Average Rating:
2
/
5
SALT WATER FILTER
Cyndy
from Myrtle Beach, SC
Age:45-54
PostedDecember 14, 2020
- I've had my vanguard now for 6 weeks up and running and already its telling me I need a new salt cartridge - salt has been in yellow status most of that time until now in red. I was told these would last 4 months and only have to be replaced at regular cleanings.
- The locking mechanism on my locks broke within the first week. I called the Elko store to advise, spoke with Josh and have not heard back from anyone yet.
-The controller for the waterfall popped off and now does not seem to make the length of the arc as large as long as it first did.
-Lastly, the touch screen on my controller does not always respond.
- The locking mechanism on my locks broke within the first week. I called the Elko store to advise, spoke with Josh and have not heard back from anyone yet.
-The controller for the waterfall popped off and now does not seem to make the length of the arc as large as long as it first did.
-Lastly, the touch screen on my controller does not always respond.
Comfort:
4
/
5
Quality:
2
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
3
/
5
Value:
3
/
5
By Customer Service Hot Spring Vanessa, December 23, 2020
Hello Hot Tubber,
Thank you for taking the time to let us know about your spa experience. I am sorry to hear that your spa requires service.
The good news is that small adjustments make for significant results.
I will call your dealer and make sure you have what you need.
I will also email you to keep in touch and make sure you're enjoying your spa.
Thank you for taking the time to let us know about your spa experience. I am sorry to hear that your spa requires service.
The good news is that small adjustments make for significant results.
I will call your dealer and make sure you have what you need.
I will also email you to keep in touch and make sure you're enjoying your spa.
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Read comment (1)
Comments (1)
Morgan
waukesha, Wi
update
Posted April 11, 2021
we are looking at this system, wondering if you were able to resolve the issue? The salt water system is our biggest factor for picking Hot Spring, but want to be sure it works!
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Review 163 for Vanguard
Average Rating:
5
/
5
Vanguard HotSprings
Seth
from North Jersey
Age:45-54
PostedDecember 6, 2020
Great quality hot tub if you’re for excellent quality rather than a budget hot tub. Insulation, horse power, easy of access to control panels if there an issue and you need repairs have all been thought through with a HotSprings tub. My only recommendation is to sit in the tub and carefully decide on the exact size you need. I was originally told 90% of the time you’ll never have more than 2 people in the tub at the same time. Even though that’s the case with me, I still wonder if I should have spent the extra few thousand dollars on a slightly bigger model. It’s a personal preference. Only complain with this model is that the oscillating jets that move up and down are so powerful that often times it pushes me off my seat, but you can experiment with the power control dials to find the right adjustment.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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Review 164 for Vanguard
Average Rating:
5
/
5
Awesome, but...
Bigbuckeye
from Boardman, OH
Age:35-44
PostedDecember 4, 2020
We have had our spa for 4 months. I have owned a pool for 13 years and haven't had a single down day in 7 years. Therefore, I feel like I'm pretty good at taking care of water. The spa itself is amazing. The jets and the options they have are abundant. The light package is also stunning. But here's the but..... I have had cloudy water for 2out of the 4 months that we've had our tub. It happened the first time I took the filters out to clean them. I spent over a month trying to get it clear with the help of my local shop. I finally had to drain it and start over. The whole time it was cloudy, my chemicals were "perfect" according to my shop. So 1 month after draining it and starting over, I went to clean the filters again (it had been clear to that point) and I came back out to reinstall them to a cloudy tub again. It was like me taking the filters out started washing them out in the tub and instead of it staying in the filter compartment, it leached into the tub again. It is not as bad as last time, but still annoying given the amount of money that has already been spent on this unit.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
By Customer Service Hot Spring Maria, January 20, 2021
Thank you for your review. I am thrilled to hear that you are enjoying your Vanguard. I can appreciate your water knowledge and am sorry that it has been cloudy. I will reach out to you to get more details to help with your water chemistry. Keep an eye out for an email from me shortly, and thank you for providing feedback on our website!
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Review 165 for Vanguard
Average Rating:
1
/
5
Money pit
Buddy
from Williston, ND
Age:35-44
PostedNovember 27, 2020
Bought a vanguard hot tub thinking we would be getting the best. We have discovered that the salt cartridges only last 2 months instead of 4. We have to add chemical consistently so it doesn’t turn green and smell like a gym sock. The salt system doesn’t do its job and the remote is not durable and hard to replace. I don’t get any help from the dealer and it’s become frustrating.
Comfort:
5
/
5
Quality:
3
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
5
/
5
Value:
2
/
5
By Customer Service Hot Spring Ben, December 2, 2020
Hi there - that's not okay, so sorry you are experiencing issues with your spa and the Freshwater Salt System! To clarify, we do expect the cartridges to last appx 4 months, not 2. I can appreciate your frustration here, and very motivated to get this addressed. Please keep an eye out for an email from me shortly, and thank you for the opportunity to make this right, greatly appreciate your candid feedback!
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Review 166 for Vanguard
Average Rating:
4
/
5
Great Purchase
MacGregor001
from Portland, OR
Age:35-44
PostedNovember 10, 2020
So far, so good! The vanguard has been dependable and very comfortable. There has been a little strangeness here and there with the thermostat and the automatic shut-off if there's observed strain through the filters. It's working by design it seems... I think we're mostly learning what the processes are for filter maintenance, cleaning, how the sensor reacts to powering up and down of the jets, etc. and the like. Overall, very comfortable and dependable with a good build quality. Maintenance seems easy enough with weekly rituals involving water treatment and filter rotations.
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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Review 167 for Vanguard
Average Rating:
5
/
5
We are in heaven!!!
David
from South Orange, NJ
Age:35-44
PostedNovember 3, 2020
All I can say is... Wow! Why didn’t we do this earlier? From the initial call with the salesperson, Marika, to the guys that delivered it, everything was spot on and perfect. The only thing better was the first dip with my family. So glad we did this. The hot tub far exceeds our expectations.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
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Review 168 for Vanguard
Average Rating:
4
/
5
Generally great but pricey
MichaelFLA
from Melbourne, FL
Age:45-54
PostedOctober 25, 2020
Purchased my Vanguard about a month ago and mostly love it. It seems well built, although I do have some redesign suggestions I won’t mention here because HotSprings deleted my last review because I was too specific and they didn’t want you to know my opinion in detail.
I would recommend this spa to others.
I do have these harmless suggestions for improvement:
1. The controller should have time/date
2. A timer should be provided to keep track of how long you’ve been in
3. All lock out functions should be pin code protected.
4. There is currently only one memory setting. There should be at least three
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
3
/
5
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Review 169 for Vanguard
Average Rating:
5
/
5
Did not disappoint
pds
from TX
Age:55-65
PostedOctober 12, 2020
This is our second Vanguard - first was purchased in 2010. Lots of Nice upgrades in our 2020 model. Love the detachable control pad which we remove when grandkids visit. Our only problem is that the docking tray function buttons don’t work very well so we end up going into the house to turn the spa on and off from the “hidden” control pad.
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 170 for Vanguard
Average Rating:
5
/
5
Love it!
NewHotTubOwner
from Salem
Age:45-54
PostedOctober 5, 2020
We have never owned a hot tub before and I was really nervous about the maintenance. We had great support from our dealer and the process is really easy. We are in a quick routine that we can do once a week and have learned the additional few steps to perform once a month. We are in it everyday.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 171 for Vanguard
Average Rating:
5
/
5
Simply the Best
Data
from Madison, AL
Age:55-65
PostedOctober 1, 2020
This is our second Hot Spring Spa. We decided on them again because of our first experience and the fresh water system. It is even better than we expected. Start up and maintenance is as simple as it gets. Highly recommend one look at Hot Spring spas first--simply the best and only choice.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, October 2, 2020
Thank you for being a part of the Hot Spring family for so many years! We appreciate your review and wish you many more years of hot tub happiness.
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Review 172 for Vanguard
Average Rating:
5
/
5
Best Spa We've Owned
Gary427
from Eatonton, GA
Age:55-65
PostedSeptember 29, 2020
We owned three Vita Spas and one Caldera Span which served us well for 18 years, but finally failed. Coincidentally, a friend had recently purchased a Hot Springs Spa which I tried out during a recent visit to their home. After sitting in it for 15 minutes I was sold and purchased a Hot Springs in April which has been fantastic. Great tub, easy to operate, easy to keep clean and looks amazing.
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Response from HotSpringBy Customer Care, October 2, 2020
Thank you for your review! Welcome to the Hot Spring family.
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Review 173 for Vanguard
Average Rating:
5
/
5
Second spa, First lasted over 15 years
LoboJim
from Saratoga, Calif
Age:Over 65
PostedSeptember 15, 2020
The same great spa, same great dealership, almost same great salesperson that help me for years. What is great is the people on the
phones. Alway friendly, alway knowledgeable. Alway done on the
first time, never need a second time.
phones. Alway friendly, alway knowledgeable. Alway done on the
first time, never need a second time.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, September 18, 2020
Thank you for your review! We appreciate you being a part of the Hot Spring family for so many years. We wish you many more years of happy hot-tubbing to come.
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Review 174 for Vanguard
Average Rating:
5
/
5
Love it!
Mer
from Houston, Texas
Age:Over 65
PostedSeptember 11, 2020
So nice and relaxing. I
recommend it. Takes a little time to learn the water maintenance process.
recommend it. Takes a little time to learn the water maintenance process.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, September 18, 2020
Thank you for your review! Welcome to the Hot Spring family.
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Review 175 for Vanguard
Average Rating:
5
/
5
Great
Gianni
from Emigrant
Age:Over 65
PostedSeptember 9, 2020
Love my hot springs, best ever! Really gives my girlfriend a great experience!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, September 10, 2020
Thank you for your review! We are so happy to hear that you love it.
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Review 176 for Vanguard
Average Rating:
3
/
5
Disappointed with lid
Lou
from BC Canada
Age:55-65
PostedSeptember 2, 2020
So far the tubs been good (2 months old) but immediately we noticed 2 big problems with the lid. Where the easy lift is attached to the lid the mounts have already pulled away and on the front of the lid whenever it rains there is a giant lake. Need to use a long handled window cleaner to push off the water before we can open the lid. Still Waiting on warranty to either contact us or dealer
Comfort:
4
/
5
Quality:
3
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
3
/
5
Value:
4
/
5
Response from HotSpringBy Vanessa, Customer Service , September 17, 2020
Oh no! That is not ok. You shouldn't have to remove water off your cover like that. Thank you for reaching out and letting us know about your spa experiacne. I will contact you for a service.
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Review 177 for Vanguard
Average Rating:
5
/
5
Awesome
Andy
from Toronto, Canada
Age:45-54
PostedSeptember 1, 2020
My Vanguard NXT is possibly the best material purchase I’ve ever made. This tub is high-quality, the various jets are spectacular, and it comfortably fits my family and a few friends. I use my tub year-around, even in cold Toronto winters, it’s a perfect escape at the end of the day, and I sleep extremely well after every evening soak. My love dealer was also great to work with, and I highly recommend Hot Spring Spas for anyone considering buying a high-quality spa for their home.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, September 10, 2020
Thank you so much for your amazing review! It sounds like it is the perfect fir your your family and friends. We wish you many more years of hot tub happiness.
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Review 178 for Vanguard
Average Rating:
5
/
5
Taking the Stress Away
Timbo81
from Clermont, FL
Age:Over 65
PostedAugust 26, 2020
The timing was perfect to add this soothing and calming experience to our home and family now and for the future.
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
Response from HotSpringBy Customer Care, August 28, 2020
Thanks for your review! Enjoy the wellness.
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Review 179 for Vanguard
Average Rating:
5
/
5
Why did we wait so long!
MrSupe
from Smithtown, NY
Age:Over 65
PostedAugust 21, 2020
We had a Grandee many years back which lasted many years. We said if we ever redo the yard we would get another Hot Springs Hot Tub.
Well this year we finished out new yard and bought the Vanguard. Why did we wait so long! It is fabulous and its not even the fall or winter season. My family and my GRAND KIDS love it.....
Best investment for quality and the service provided by Ocean Spray is incredible....
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, August 28, 2020
Thank you so much for your review! Your new hot tub looks amazing. We are grateful that you have been a part of the Hot Spring family for so many years. Enjoy the new spa!
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Review 180 for Vanguard
Average Rating:
4
/
5
Loyal Customer
TRUMP
from COURTENAY, BC CANADA
Age:Over 65
PostedAugust 1, 2020
THIS IS OUR THIRD VANGUARD WE HAVE PURCHASED. THE FIRST IN BOZEMAN MT BUILT INTO A GORGEOUS DECK OVERLOOKING THE VALLEY, THE SECOND ON SLOPES OF TAMAR RIVER IN LAUNCESTON, TASMANIA AND RECENTLY 2019 VANGUARD ON GOLF COURSE IN COURTENAY, Vancouver Island, CANADA. HAVING THE BEST DEALERSHIP SERVICE EXPERIENCE IN THE US, WE EXPERIENCED THE AVERAGE SERVICE IN AUSTRALIA FOLLOWED BY A MEDIOCRE CUSTOMER SERVICE IN CANADA. AFTER 8 MONTHS WE ARE STILL WAITING FOR CANADA TO APPROVE A SALE OF FRESHWATER SALT WATER SYSTEM CARTRIDGES AND THE US DEALERSHIPS ARE NOT WILLING TO SEND ONE TO CANADA, DESPITE THE FACT THAT CANADA DOES ALLOW THE SALT WATER SYSTEM IN OTHER HOT TUBS AND SWIMMING POOLS. CAN YOU HELP!
Comfort:
3
/
5
Quality:
4
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
By Customer Service Hot Spring Maria, February 3, 2021
Wow, You have painted a perfect picture for me. All of your hot tub locations sound amazing! Thank you for your loyalty; we appreciate you. I wish that I could provide better news, but we are waiting on Canada for approval. Your dealer will be the best source once approved. Thank you for reaching out.
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